Nord Vacation Packages

I stayed at the Sterling Hotel for one night. I stayed in the deluxe queen room. My room was at best decent. The room was in need of a better cleaning, better decor, had some chips and dents, the TV didn't have anything to access to watch anything, staff isn't around after 4pm, and I think that they can do better! I couldn't get the jet on the Jacuzzi tub to turn on and I texted the number that was given and got no response. They didn't acknowledge my text at all during my stay. It would be helpful if staff was available for at least a few hours during the evening time to help customers. When I checked in they should have included instructions on the Jacuzzi tub. They say that they are operating like a bed and breakfast when there is NO breakfast. Coffee was available in the lobby and in the room. I think they could have spared a few more k-cups for the Keurig and I had to go down to the lobby to get more coffee. They could have included sugar too! I also think they should have included a lamented sheet or binder of restaurants and things to do nearby. It would have made my stay easier to navigate. I'm disappointed in the lack of service. I really believe that they can do better!!!

All good

First of all the location of this place is incredible. Tucked away from the city back in the mountains. The hotel itself is very very dated. Rooms are a little gross. Not sure why this place has such high reviews. Dirty, creaky floors, torn and warped window screens so you can’t open windows, moldy or rusty garbage cans in rooms. Didn’t realize until it was too late that they use “natures AC”. Overall it was fine. I would consider staying here again in a different style room. But I don’t think the price and rating reflect the lower quality you get with this place.

Great location across from the lake you could walk to. Firepit at night we used. Construction going on in the street was loud, but not the hotels fault. Out room was quiet overlooking the golf course. The front desk staff, Lola, was super helpful and even asked if we needed help with our luggage. No elevator. Food was not the best at the adjoining restaurant.