Newton Purcell with Shelswell Vacation Packages

Starting at when entering the lobby it’s definitely clean. Well maintained. No garbage lying around nor any bad odor lingering. Staff was accommodating too due to the elevator/ lift being out of order the first day we arrived we had to take the emergency exit stair case from the ground level to the sixth floor but luckily a staff member was kind enough to help us out carry our heaviest luggage. There was enough staff on the property to help with anything needed. The room was nice. Queen side bed with a bathroom and pull out couch. Great options in the room such as the tiny stove, sink, and microwave as we used it for one or two night to have dinner in. The only thing is the showers can be a bit cleaner. Along the show door and corners was not the cleanest. The best amenity was the laundry room. No need to pay or even bring your own laundry detergent since it’s provided already. The only thing is bring your own dryer sheets if you want.

I was always looking forward to breakfast. Excellent food and variety. It was nice having a ticket machine where we ended up booking a live show Wicked at the Apollo theatre. The location was ideal, very close to Victoria station and numerous restaurants and small grocery stores. Would book there again. The staff were all friendly and helpful! Thank you

The rooms were NOT as advertised There was NO ONE to answer the phone or doorbell! The help when finally found was NO HELP and in fact rude! They would not give refunds for cancellation of stays even greater than 24 hrs out