Find Luxury Hotels in New Rome, Columbus

"was very disappointed with my recent stay at this hotel. Upon check-in, the room was not properly cleaned and the dining chairs were visibly stained with food and dirt marks. I had to request replacements, and I was told there was only one available. The tub had black stains in it I had to put a towel flat just to bathe Housekeeping service was also unacceptable. We left the room from about 11:00 AM to 5:00 PM, and when we returned, there had been no service at all—no bed made, no fresh linens, no towels replaced, and trash was not emptied. In addition, the pool area consistently had no towels available during our stay, which made it difficult to use the amenities. Also the lights fell in the pool which made it extremely dangerous and kids had to exit due to safety concerns Overall, the cleanliness and basic housekeeping standards were not met. I expected a much higher level of service and maintenance. I hope management addresses these issues for future guests."

"Good"

"Excellent valets, very walkable location by campus, comfortable beds and pillows, clean."

"difficult check in with 2 young kids who were tired after 3 hours' drive, arrived 2:45 PM and requested Ealy check-in, was told that room was not ready and asked me to wait, i saw there was a big line and everyone else was getting room key who arrived around the same time. room was congested; Sofa bed was not comfortable and extra sheets and blanket were not provided. Overall, not so great experience. Btw , I am a HH memember. "

"Great rooms good staff breakfast was really good. Good gym always a good time."

"I love the dinner and Breakfast options!! Dan was supper helpful superb customer service! Yodt was very nice, the young man with the locs, the beautiful bartender, and the Breakfast guy was ALL SOOOO nice EVERYONE!!"

"I recently stayed at Sonesta Hotel and Resorts Columbus Downtown for a work trip, and I would not recommend this hotel. Housekeeping was inconsistent from the start. My room was not cleaned after my first day, and I was told service is only provided upon request. Even after requesting it for the next day, the room was still not cleaned. When they finally did service the room, only the bed was made and towels were replaced—surfaces, bathroom, and floors were not cleaned at all. The most concerning issue was finding a bedbug in the bed during our stay. This is every traveler’s worst nightmare. When I reported it, the staff apologized, but their reaction made it seem like this may not have been an isolated incident. Additionally, when I opened the curtains, I found dirty socks covered in pet hair left behind, which clearly shows the room was not properly cleaned or inspected. There were also billing concerns. Even though the charges to my room were eventually zeroed out, there were still charges on the bill that should not have been there in the first place. This raises concerns about their attention to detail and billing accuracy. Also worth noting: the hotel restaurant is overpriced, so I recommend dining elsewhere. Overall, between the cleanliness issues, lack of proper housekeeping, the bedbug incident, and billing concerns, I would strongly suggest choosing a different hotel."

"Clean enough, very small and basic. Room was right by train tracks, heard a few freighters coming through in the middle of the night. Breakfast sandwich and coffee were good. Near OSU. Felt safe enough. Good place to sleep and shower for a night or two. "

"Hair was left in the room and some type of rodent droppings . Front desk staff super nice. AC worked well. "