New Philadelphia Vacation Packages

There was random human hair in the shower and on the sink. The bedding looked like a cat scratched it

The staff was friendly during my stay, and there were positive aspects to the room. The room itself was spacious and the water pressure was good. However, there were some issues that were disappointing. I arrived about an hour after the posted check-in time, but my room was still not available. I was also concerned to discover that my reservation had been changed from the non-smoking king suite I had originally booked to a queen room. Fortunately, I had my online confirmation available and was able to show the staff what I had reserved, at which point they corrected the issue. The pillows were very uncomfortable, which made it difficult to get a good night’s sleep. Unfortunately, I also found the breakfast to not be disappointing. Overall, the staff was pleasant and the room was spacious, but the reservation issue, delayed check-in, uncomfortable pillows, and disappointing breakfast took away from the overall experience.

The staff was very friendly and helpful. Parking was right on property and the free breakfast was nice. It does look like they could use a deep cleaning and some maintenance.