Restaurant

Reviews of SpringHill Suites by Marriott New Orleans Downtown/Canal Street

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 880 reviews" "
Rating 8 - Good. 225 out of 880 reviews" "
Rating 6 - Okay. 68 out of 880 reviews" "
Rating 4 - Poor. 52 out of 880 reviews" "
Rating 2 - Terrible. 49 out of 880 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maxine-Mercedes, Winter Garden

Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, awesome breakfast, and amazing staff!
Stayed 2 nights in Apr 2024
Response from Customer Service on May 26, 2024
Jessica, thank you for your wonderful feedback! The team at SpringHill Suites by Marriott New Orleans Downtown/Canal Street is delighted to hear you enjoyed the location, breakfast, and our amazing team members. We're looking forward to welcoming you back soon!

8/10 Good

anthony

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was fantastic. Room was comfortable and clean. Relatively easy walk to French Quarter. Location is right at I-10 so easy to get there. This is at the edge to Canal Street so be aware there are many other hotels much closer to the action if that's what you are looking for.(with a price tag to match!). I heard some complaining about parking so make sure you understand those issues if you are driving. Thumbs up for the stay.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Anthony, thank you for sharing your experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We're elated to know our team members left a great impression and that you appreciated the cleanliness and comfort of your room. Our proximity to the French Quarter and the I-10 freeway does indeed make us an accessible option for many. We understand the car parking situation may not be ideal for everyone and we continuously strive to ensure all our guests fully understand our parking arrangements. We are pleased your stay overall met your expectations and we hope you think of us for your next visit to New Orleans.

8/10 Good

Alisha, Lafayette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only problem we had was we were there at check-in and our room wasn't ready yet and we needed to rest before our evening event and werent able to get in until 2 hrs after we were supposed to check in
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 29, 2024
Alisha, thank you for sharing your feedback. At SpringHill Suites by Marriott New Orleans Downtown/Canal Street we strive to provide all of our guests with comfortable accommodations and prompt service. We regret that your check-in process did not go as planned and understand how that might have caused an inconvenience for your evening event. We hope that the rest of your stay was enjoyable and we would be happy to have you back with us again.

10/10 Excellent

Lauren, Williamsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room exceeded my expectations. Very clean and spacious room with everything you need for a great stay. The staff are very kind and helpful as well.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Lauren, thank you for your generous words. We're thrilled to learn that SpringHill Suites by Marriott New Orleans Downtown/Canal Street exceeded your expectations with its cleanliness, room size, and necessary amenities. It's wonderful to hear that our friendly and helpful team members contributed positively to your stay. We can't wait to welcome you back for another great experience!

2/10 Terrible

melissa

The whole area was sketchy !!! never went inside. Couldn’t even tell where the main lobby entrance was it was all tinted and dark! one scary looking parking pad fenced in across the side street and couldn’t even tell if that was where you were suppose to park. Homeless people everywhere. Pictures on internet were not the real hotel at all. Had to book a different hotel in Gretna. Couldn’t get money back for this Springhill. . What a nightmare
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Melissa, we understand your concerns regarding your initial impressions of the vicinity and apologize if these caused any discomfort or confusion for you. It's crucial for us that all our guests feel at ease during their stay and your feedback about the external presentation of the establishment and surrounding areas is noted. We assure you our aim is to deliver the best possible online representation of the hotel and its amenities. Thank you for taking the time to share your experience. We hope to have another opportunity to impress upon you our commitment to guest satisfaction.

8/10 Good

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Richelle, it's great to see you enjoyed your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We appreciate your rating and hope to have the opportunity to exceed your expectations during your next visit.

10/10 Excellent

Ravin, Opelousas

Liked: Amenities
convenient
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Ravin, it's great to see your feedback. We're thrilled you found the location of SpringHill Suites by Marriott New Orleans Downtown/Canal Street advantageous for your stay. We hope you consider us for future visits to the area.

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Shane, it's outstanding to hear that you had a good experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We strive to make all our guests' stays enjoyable and your feedback is greatly appreciated. We hope to see you again soon!

8/10 Good

Sophia

Travelled with family
Liked: Property conditions & facilities
The staff was friendly !!! The one thing I would change is the parking. There is a lot right next to the hotel but their parking was diagonal and across the street which was a bit annoying. But the hotel was clean and the staff was GREAT!!
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Sophia, it's delightful to hear that our colleagues at SpringHill Suites by Marriott New Orleans Downtown/Canal Street left a positive impression on you with their friendliness! We truly value your suggestion regarding parking and appreciate your patience with its current configuration. It's wonderful to know that you found the hotel to be well-maintained. We can't wait to have you back for another enjoyable stay.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Tara, thank you for choosing SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's heartening to know that your stay with us was enjoyable. We appreciate your rating and hope to welcome you back in the future for an even better experience.

10/10 Excellent

Ira

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good stay for the area
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Ira, it's wonderful to hear that you had a pleasant stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We're pleased the locale added to your experience. We look forward to welcoming you back in the future.

8/10 Good

Peter, Monument Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Medical School. French Quarter is walkable. No restaurants in the local area.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Peter, it's pleasing to hear that you appreciated the SpringHill Suites by Marriott New Orleans Downtown/Canal Street's proximity to the Medical School and the French Quarter. We understand that the selection of restaurants in the direct vicinity was not up to your expectation. In the future, we kindly suggest asking our team members for their favorite local dining recommendations upon your next stay. We look forward to making your next visit an even more enjoyable experience.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable and all the staff were great !
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Brandon, it's wonderful to hear that you enjoyed your stay at the SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We pride ourselves on maintaining cleanliness and comfortability, so it's fantastic to know this aspect stood out to you. We're likewise thrilled that our team members met your expectations with their service. We hope to welcome you back in the future!

6/10 Okay

Donnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property only thing I have is that the TV remote was not working properly and the milk that my daughter had was spoiled other than that it was a good experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Donnie, we appreciate your balanced review. It's unsettling to hear about your experiences with the TV remote and the quality of the milk. While our team strives to maintain high standards, it appears there were a couple of areas that fell short during your stay. Rest assured, your feedback has been noted and will be used to drive improvement. We're glad to hear that outside of these issues, your overall experience was positive. We hope to see you again, providing an even better experience next time.

6/10 Okay

ANDREW

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
We appreciate you leaving your feedback with us, Andrew.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Thanks for the perfect rating, Danielle!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites by Marriott New Orleans Downtown/Canal Street.Have a wonderful day!

10/10 Excellent

Shelita

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Thank you for taking the time to leave this wonderful rating, Shelita! We hope to see you again soon at SpringHill Suites by Marriott New Orleans Downtown/Canal Street so we can share yet another amazing experience!

2/10 Terrible

Jodi-kay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
We appreciate the feedback, Jodi-kay.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Lee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff, and service were excellent in every way. I particularly enjoyed the breakfast and breakfast staff, who, like others, were willing to go above and beyond to help.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Lee, we're thrilled to hear about your excellent experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's always heartening to know our guests particularly enjoyed our delightful breakfast and appreciated the efforts of our dedicated team members going above and beyond. It's feedback like yours that inspires us to continually improve. Looking forward to your next visit!

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
It was a great property but the staff not so much! It wasn’t everyone but my encounter with the first person I met was rude, she could have been having a bad day but everyone else was friendly!!! I will return because it’s a great place and everything is nice
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Kimberly, it's wonderful to read you find SpringHill Suites by Marriott New Orleans Downtown/Canal Street to be a great place. It's concerning, however, to hear about a less than pleasant experience with one of our colleagues. We strive to provide top-notch service, and it's disheartening to hear that wasn't always your experience. The team will be alerted to this feedback to ensure all guests are greeted by friendliness throughout their stay. We're delighted to know that you plan to return and look forward to providing the exceptional experience you expect and deserve.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff is WONDERFUL but hotel is just ok
The staff is absolutely amazing! Very kind, helpful, and always greet you with a genuine smile. We overheard a couple being check-in and being offered a list of places they may want to see on their trip. Breakfast was nicely stocked and there is something SPECIAL about their apple juice. - The drinks at the bar were awful. The room is dark and dim with very little lighting. Appliance's power cords are zip-tied together which made it impossible to to play with the lighting. The bathroom does not have the extended make-up mirror.This is also 2 hotels combined. Room was on the chilly side with heat on 70.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Your compliments regarding our wonderful team members are greatly appreciated. It's always a pleasure to help our guests find great local attractions. We're also glad you enjoyed our well-stocked breakfast and unique apple juice.On the other hand, we note your comments on the room lighting and bar beverages. We always aim to provide a comfortable and welcoming environment for our guests, and will keep improving in these areas. Your feedback regarding the bathroom accessories and room temperature will be taken into consideration for future improvements. Thank you for your valuable feedback.

10/10 Excellent

Mary Elizabeth

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Property is pretty basic and simple. Suited our needs just fine. Close walking proximity to everything you’d want to see while in New Orleans.
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Mary, thank you for sharing your feedback. It's wonderful to know that the SpringHill Suites by Marriott New Orleans Downtown/Canal Street met your needs and you appreciated its strategic location. It sounds like our location enabled you to explore New Orleans at your leisure and convenience. We're looking forward to welcoming you back for another enjoyable stay.

8/10 Good

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Praveen, thank you for taking the time to rate your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We are pleased to see that you had a notable experience with us. We look forward to having the opportunity to welcome you back in the future.

8/10 Good

Donna

Travelled with group
The front desk clerk
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Donna, thank you for the feedback. It's always pleasant to hear about our guests' interactions with team members at the front desk. As long as you enjoyed your stay at the SpringHill Suites by Marriott New Orleans Downtown/Canal Street, we're happy. Do visit us again soon.

8/10 Good

Katrina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 8, 2024
Katrina, thank you for choosing SpringHill Suites by Marriott New Orleans Downtown/Canal Street and taking the time to rate your stay. We are glad to see that you had an overall positive experience. We hope to have the opportunity to serve you again in the future. We aim to make your next stay even more enjoyable.

8/10 Good

Megan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff at this hotel were incredibly professional and friendly! The free breakfast was good and staff were working hard to empty trashes often and refill food. We only stayed one night so we didnt fully experience all aspects of the hotel. We were given a corner room which was HUGE and such a gift! Our room overall was clean. Heres the downside: 1. The bathroom, specifically the shower, was in need of a deeper clean. 2. The self parking is confusing to get to. It was perhaps the biggest pain point of the checkin process. It wouldve been helpful to have a better labeled parking lot or at least a map given at checkin.
Response from Customer Service on Feb 6, 2024
Megan, we are happy to hear that you appreciated the professionalism and friendliness of our team members at SpringHill Suites by Marriott New Orleans Downtown/Canal Street, as well as the convenience of our complimentary breakfast. We're also pleased that you enjoyed the spaciousness of your corner room.However, we take note of your comments regarding the cleanliness level of the bathroom, and we understand the parking services were not as seamless as they could be. Your feedback is valuable as it helps us strive for continued improvement in these areas. We would be delighted to host you again and provide you with an even better experience.

8/10 Good

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Hotel was very comfortable and nice for price. Breakfast options were great. Terrace offered nice view. Cons: Location. While on Canal, it’s right near interstate but not near exit so many homeless around. Also little bit of a challenge to pull up to the property. Once inside it was better, but issues with no bathroom door not shutting and no trash bags in room or bathroom. Sofa bed also incredibly noisy. Seems like small issues but with family of five it was a noticeable issue.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Luke, it's delightful to note that you found the SpringHill Suites by Marriott New Orleans Downtown/Canal Street's team members exceptional and appreciated the comfort, value for money, breakfast, and terrace view.However, we're genuinely sorry to hear about the challenges encountered regarding the room amenities during your stay. Timeless maintenance and further improvement of our premises is an ongoing commitment. While certain aspects of location are beyond our control, your comfort and safety on our property are of paramount importance. Your insights have been shared with relevant teams for reviews and enhancements.We value your feedback and hope to enhance your experience when you choose to stay with us again.

10/10 Excellent

Chiquita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a party of 10 of us staying on the property for me and my sister's birthday and they accommodated us really well. Everything was clean and convenient in the middle of everything. The hospital is right next door so that was a plus. The staff was friendly and knowledgeable about the area. The bed was nice and comfortable and the complimentary Netflix didn't hurt either. There's a gym and balcony at the top. Very nice, highly recommend.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Chiquita, it's fantastic to hear that SpringHill Suites by Marriott New Orleans Downtown/Canal Street was able to accommodate your birthday group admirably. Cleanliness, location, and convenience are all essential for a memorable stay, and we're thrilled our team members contributed to your trip's success. We're glad you enjoyed the comfortable bed, complimentary Netflix, and the rooftop amenities. Your generous recommendation is greatly appreciated. We look forward to your next visit!

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Thanks for the outstanding rating, Jessica!We're delighted your time at SpringHill Suites by Marriott New Orleans Downtown/Canal Street was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for this excellent rating, Rachel!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Keith, it's wonderful to know you found the SpringHill Suites by Marriott New Orleans Downtown/Canal Street to be quite delightful and welcoming. We value your feedback and look forward to the opportunity of serving you again.

10/10 Excellent

Leatha

Travelled with family and small children
Liked: Cleanliness, staff & service
I loved the rooftop bar that was the best part for me
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Leatha, it's fantastic to hear that you cherished your experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street, especially the rooftop bar. We strive to provide unique amenities for guests to enjoy. We value your feedback and look forward to your next visit.

10/10 Excellent

Junius

It was a great place to stay
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Junius, we're thrilled to hear you enjoyed your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's terrific to know you found us to be a great place to retreat to during your travels. We eagerly anticipate your next visit.

2/10 Terrible

carolynn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost- It is not until after booking this non-refundable hotel that you are told there is a £50per night per room fee. This is payable on arrival at the hotel. For us this meant £700! On checkout they tried to charge us £50 for the free internet! Staff- Most people in New Orleans are very friendly and the staff here are for the most part very friendly. However this should not be confused with efficient. The reception and cleaning staff smile a lot, but things do not get done. Housekeeping- This is done every other day so in our 7 day stay they came 3 times. This is not what you would expect from a hotel in this price bracket. When they do come they make the bed and change the towels (if they remember) nothing else. This meant the floor wasn't swept the sides weren't wiped and the bins were emptied if they were full or you asked. Again unacceptable at this level. Food- The food is terrible. There is no other way to describe it. On the first morning a guest had to stop a staff member from filling the fridge with out of date yoghurts. The plates are polystyrene and the cutlery is plastic, there is no seating so you need to sit in the lobby. Most guests collect the food and take it to their rooms. The food on the plane was far superior to this. The choice is very limited. Everything, apart from the scrambled egg and sausage, is in a packet. Location- derelict hotel to right, public parking lot to right. Homeless tent village 100 yards with overpass above it.
Stayed 7 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Carolynn, we're truly regretful to read about your dissatisfaction with your recent stay. We apologize for the confusion regarding the service fee and the internet charge. Our aim is to ensure all guests are aware of these costs up front.The efficiency of our team is something we usually receive praise for, so your comments are concerning. The experiences you describe with housekeeping are also far below our standard expectations and will be addressed immediately.Our complimentary breakfast is designed to offer a variety of options. Your concerns regarding food quality are unexpected and will be shared with our culinary team.The surroundings of our hotel are largely out of our control, but we understand your concerns and appreciate the feedback. It appears our unique urban location may not have been a perfect match for you. Hoping for another opportunity to serve you better in the future.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun hotel.
We stayed one night while passing though NO. Had a lot of fun. The street is busy, to be expected. We had 5 people in a family suite. We all had plenty of room. All staff I interacted with were very nice. We enjoyed the rooftop lookout and bar. My kids loved the gym after being cooped up in the car for 9 hours. Would love to come back kid free 😈
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Amanda, thank you for sharing your positive experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's wonderful to hear that the family suite provided plenty of space for your party of five and that the rooftop lookout and bar, as well as gym, were enjoyable highlights of your stay. Our team members are delighted to hear that their efforts made your visit more pleasant. We're excited to welcome you back for another memorable stay, perhaps next time without the youngsters for a different kind of fun.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Short walk 10-15 min walk to bourbon st. Favorite part about this hotel is the rooftop bar. We had a wonderful bartender and views were great!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Nicole, your positive words about your experience at SpringHill Suites by Marriott New Orleans Downtown/Canal Street truly inspire us. It's delightful to hear that our rooftop bar and its fantastic views added a unique touch to your stay. We're also pleased that you found our location convenient for exploring Bourbon St. We look forward to welcoming you back on your next visit to New Orleans!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
John, it's splendid to hear you had a positive experience during your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We're honored to have you as a guest and look forward to serving you again. Enjoy your day.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and Mike the bartender was awesome and did an excellent Job
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Joshua, we're thrilled to know you had an exceptional stay at the SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's fabulous to hear about how welcoming our team members were and your positive experience with Mike, our dedicated bartender. Your kind remarks about his excellent service are appreciated and will be shared. We're looking forward to welcoming you back for another superb visit!

6/10 Okay

Marjorie

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
We appreciate you taking the time to share your feedback, Marjorie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Kristen

Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Kristen, thank you for your perfect score rating. It's a joy to hear that SpringHill Suites by Marriott New Orleans Downtown/Canal Street met your expectations. We value your feedback and hope to welcome you back soon. Safe travels!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was totally good. I wanted to hear this hotel had free breakfast service at first.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
It's great to know you had a generally positive stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. Your feedback about the information regarding the complimentary breakfast service is appreciated and seen as an opportunity for improvement in our communication. We're looking forward to welcoming you back in the future.

8/10 Good

Ludovic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Ludovic, thank you for selecting SpringHill Suites by Marriott New Orleans Downtown/Canal Street for your stay. It's great to know that you had a positive stay with us. We hope to accommodate you again in the future, creating an experience that exceeds your expectations.

8/10 Good

Miho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. The room was quite dark. May need to change the bulbs to LED, especially in the bathroom.
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Miho, we appreciate your feedback regarding your stay at the SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We're happy to hear your overall experience was good. Your suggestion regarding the room lighting, particularly in the bathroom, offers a valuable insight for us to look into for future improvements. Thank you and we hope your next visit will exceed your expectations.

2/10 Terrible

Randolph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in just one person to handle everything even parking arrangements. Bathroom door broken upon arrival no one to fix. Hard beds, no space to eat in the morning breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Randolph, it's unfortunate to hear about your recent experience. We always aim for our guests to have a smooth check-in experience and apologize for any inconvenience with the bathroom door and parking arrangements. Comfort and amenities are important aspects of your stay, and it seems we fell short with the bed's firmness and breakfast area. These matters are being addressed for continuous improvement. Thank you for your feedback.

8/10 Good

Sara

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
We appreciate you sharing this positive rating, Sara!The comfort of our guests is important to us so we can't wait to see you back again at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Avetone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made sure their customers were satisfied
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Avetone, it's heartening to learn that you felt satisfied with your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street. Our team members truly go the extra mile in making sure our guests have a rewarding experience. Your positive words are much appreciated, and we hope to be your chosen destination on your next visit to New Orleans.

10/10 Excellent

Naomi

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Naomi, thank you for choosing the SpringHill Suites by Marriott New Orleans Downtown/Canal Street. It's wonderful to hear that your visit met your expectations. We're looking forward to welcoming you back soon.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were passing through and stayed one night. The hotel stay was great. Unfortunately, it’s downtown N.O. and there are a lot of people out wondering around and trying to access the hotel’s lobby. The staff did a great job of handling it. We would stay again.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
James, it's delightful to hear that your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street was pleasant. We appreciate your understanding about our downtown location and commendation for our diligent team members. We're thrilled to know you'd consider us for your future travels, and look forward to the opportunity to welcome you back.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 14, 2023
Thanks for the perfect rating, Adrienne!We're pleased to hear that you have fully enjoyed your stay at SpringHill Suites by Marriott New Orleans Downtown/Canal Street, as we strive to create a full service experience for our guests. We can't wait to see you again soon!