New Franklin Vacation Packages

Good stay overall. The room was reasonably clean and comfortable and the breakfast with made to order omelettes was great. The staff and service could use some work, however. The internet in our room did not work, and despite telling the front desk twice and one of their techs telling us they would look into it, it was never fixed and they never communicated anything about it to us. One day, we specifically asked for housekeeping to come in and clean the bathroom, but when we got back they obviously had not. When we called the front desk, they were very dismissive about it and didn't even offer to send up any towels or anything we might need.

It’s a downtown hotel but one of the nicer cleaner ones. Check in easy and had a great view of Lake Erie. The Bad: one certain bartender/waitress. Had breakfast first morning. (prepaid for 2 nights) this waitress huffed and puffed about basically having to work. We got cold coffee and she was just so damn rude. It was awkward watching her give death rays to her coworker that was super sweet btw. No doubt this is not new to this employee. We came back later in the day with a wedding party and she immediately yelled out we are closed! No food! We were there only for drinks anyway. We stood there waiting to order as she ignored us and walked away to talk to someone else. We left and never went back. Didn’t even go back for the paid breakfast the next morning. Not sure why this establishment would keep someone like this in the front of the house. Everyone else was so nice and helpful.

Bathroom had issues .. mold around toilet and in shower. Door handle on shower very loose and floor would be covered with water after shower.. probably why there was mold around toilet. White towels had stains on them.. the rest of the room was great and so was the staff!

Great place to visit

Lobby was nice. Room ok Maids never came to clean room Toilet wouldn’t flush until maintenance came to fix