Mountain View Vacation Packages

It was okay. Just barely okay.

Ms. Sheraline at the front desk was very sweet and personable. She went over and beyond and was the brightest part of our stay with this hotel. As far as Ebony, her customer service is very poor. She’s short patient and slightly rude. I asked for towels, was interrupted and rushed off the phone just for her to still not have towels come to our room. When I called again Ms. Sheraline was working and she had towels come within minutes and even did a follow up call to make sure we got them. She’s great.

This is a lovely hotel in a very nice area with about everything you could want close by. The 4-star rating was given bc we enrolled in World of Hyatt at suggestion of hotel reception & when I enquirer about a sign on bonus of $15K points being offered was told she thought it was a scam & we didn’t receive them. Then, our plans got changed and we had to add 3 more nights, but had to check out & check back in to go to a different room bc there were no more queen doubles available. That would’ve been ok, but we were given a King suite at a higher rate and STILL no Hyatt points bonus given. Would expect a little bit more customer appreciation. The breakfast eggs weren’t real eggs otherwise an ‘ok’ breakfast as hotel offerings go. Rooms, beds were very good and beds comfortable. Would choose it again when in Charlotte.

I can’t remember the ladies name but she was more then helpful she helped me and my autistic son check in early so he could go to the pool