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"Will not be back"

"When we arrived I was greeted by a kiosk not an actual person. When it came time to do the deposit I asked if they had tap to pay and they said I would need the physical card. I explained I was traveling and had grabbed my sisters card on accident instead of mine and the kiosk guy said it was ok to manually enter the numbers, which since it's my card I know them by heart. The guy who was doing laundry came out and said absolutely not. After arguing with them at 10pm finally he let me manually enter the numbers. Then we get to the room and the TV doesn't work it won't connect to the Internet and the AC didn't work. There was a portable unit but that didn't work either it was missing required parts to work properly. And the refrigerator was warm. I called 0 on the phone and was basically refused to move us rooms. Overall this place was horrible and I will NEVER stay at a Sure stay ever again nor will I use hotels.com due to the fact that when I called and complained they had to wait for hotel staff to decide on a refund. Why did I use hotels.com then. Just saying"

"Decent room (hard floors so much nicer than carpet) good bathroom, breakfast and parking. You need a car to stay here. In terms of layout it is more of a 2 floor motel but thankfully not on the roadside. Busy flyover on one side not too loud and rail tracks to the rear. I find rail activity quite restful, so the occasional toot through the night and rumble of trucks is actually a positive. Despite the relative remoteness, the hotel is steadily busy with a mixture of couples, families and people travelling for work. That makes for relatively quiet guests, as everyone has to get up early and work or go somewhere. Gas station 200 yards away. Road system means you are well connected to everywhere. Stayed 3 nights and would definitely stay again."

"The facility was nice and clean, and the check-in staff was friendly and helpful. My only issue with service was when I asked for extra towels before showering and was told I could come get them in the morning. I would have preferred to have them brought up or provided at that time since I didn’t want to have to come downstairs before getting in the shower. The hotel was overall very nice and quiet, except for some noise around 2am and again around 9am when people were loudly screaming either outside or in the hallway. Aside from that, it was a pleasant stay."

"This was our second stay. We were impressed the first time, the second time was great at well. "

"It is very well maintained property. Places to eat and people to meet. We enjoyed our stay we are hoping to bring family to visit. "

"Water was barely warm enough to shower with, power kept going out in my room, washing machine was not working, cardio equipment was sub par, stayed 5 nights and had to ask three separate times to have my room serviced. Night staff was feckless !"

"Will never stay again and don't recommend."

"Very pleasant experience. Friendly staff. A very nice property. "