Monongahela Vacation Packages

Wonderful time the staff is amazing!

This Inn is beautiful, perfectly located within a couple minutes of downtown, very well maintained, breakfast was wonderful, the room was super comfortable with quality linens and a very comfortable batch. Wonderful staff as well, Peter gave us some history of Pittsburgh and some ideas to make our trip back home even better! We plan on coming back to Pittsburgh and staying here again.

The stay started with our room not being ready at check in. Once we got to the room all seating areas had disturbing stains on them. We proceeded to walk through the room where for 2 people there were only enough towels and bathroom items for one. I called the front desk to get extra towels, toilet paper, and a spare blanket to place on the couch, because it was very dirty. I waited for the items to come up to the room and after an hour or more passed I decided to go to the lobby to retrieve the items myself. Later on in the stay I had to get some ice and use the microwave. The ice machine on the floor we were staying on was broken. Then there was only one microwave in the entire hotel. The microwave was very small, very dirty, and when I opened it, the smell that came out of it was so bad I lost my appetite. One evening we got back to the hotel room it smelled horrible of marijuana. Lastly every night no matter how many gnats we swatted at and killed there was always gnats in our room and it was just all around gross. I don’t know how this hotel ever got a high rating because our stay was absolutely horrendous. I would never recommend and absolutely never go back.

Been staying here for years.... Never had a bad stay.

Room was not the best. We expected so much better. Front desk staff was great BUT #1 restaurant breakfast staff for the WEEKDAYS was not very nice. Order took long, the food we received was for a different table, got they're attention to let them know but we felt as if we were bothering them, then it took even longer to get our breakfast (breakfast WEEKEND staff was great) #2 Bar staff was not very welcoming. I understand it was a busy night with the opposing team also staying at the hotel but that was no reason to overlook us. (Seemed intentional) #3 "City Center" view was horrible. The windows inside and out were so dirty. I was trying to take a picture of the gorgeous sunrise but all I got was a picture of dirt. That was very disappointing. # 4 The refrigerator didn't work. Our food went bad and drinks never got cold. #5 How does such a huge money making hotel not have microwaves in the rooms? #6 Shower felt dirty. It look like they just did a quick wipe, no sanitation of any kind. The shower curtain was a dirty yellow color with black mold at the bottom. Top of it had some blue residue like substance that looked like they attempted to wipe it but forgot or didn't finish. Overall for the amount of money we paid we expected better, top class. And considering you have Pitt football team and the Cincinnati Bengals team staying there as well. There has to be some changes made DISAPPOINTING!!