Ratings based on 391 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromHamburg

Die Lage des Hotels ist - wie beschrieben - top

Posted 22-Aug-2016
Pros: Die Lage des Hotels und Erreichbarkeit
Cons: Service, Service - und nochmals Service !!!!!!
Location: Das Hotel befindet sich in einem kleinen Ort. Ein guter Ausgangspunkt, um den Comer See zu erkunden.
Die Lage des Hotels entspricht der Beschreibung - traumhaft ! Der Service im Hotel ist in alles Bereichen dürftig - und von Ignorranz der MitarbeiterInnen geprägt. Man wird schroff abgefertigt und fühlt sich als puren Ballst. Die Zimmer sind sehr einfach ausgestattet und entsprechen wenig einem Grand Hotel. Der Pool-Bereich war am Anreisetag geschlossen - vermeintlich aufgrund des Wetters. Der Zugang zum See blieb während des gesamten Aufenthaltes geschlossen.
5out of 5
by A verified traveller fromlondon

Lovely staff. Beautiful views

Posted 21-Aug-2016
Best thing about this hotel is how attentive the staff are. You feel very looked after!
5out of 5
by A verified traveller

A hotel that makes you want to return

Posted 20-Aug-2016
We have been going to the Grand hotel Imperale for the last twenty years it feels as if we are coming home The staff are always friendly and helpful , and it has been so nice to see the same staff progress over the years There is a very nice pianist Segio Who rounds off your wonderful day after dinner most evenings
5out of 5
by A verified traveller fromNew York (NY)

Como luxury

Posted 25-Jul-2016
My daughter was married at a church 45 min away,the reception was held a the grand imperial all was fabulous from start to finish The won women who was there planner was amazing hotel staff friendly and professional A little pricey not even a free coffee in morning... I had no frill room that was very pleased and comfortable. My daughter a villa suite Wow is all I can say Great work.
5out of 5
by A verified traveller

great location; quiet but close to the action

Posted 25-Jul-2016
Wonderful room - was unexpectedly upgraded upon arrival, friendly and helpful staff - including driving us to the train station at the last minute because of a snafu with the local taxi company. Great appertivo!
4out of 5
by A verified traveller fromHamburg

Sehr gutes Hotel in zentraler Lage

Posted 2-Jul-2016
Pros: Zentrale Lage zu Como.
Cons: Die Garagengebühr für einen Tag von € 20,00 finden wir sehr überhöht. Hier würde wohl die Hälfte reichen.
Location: Kurze Entfernung nach Como, Cernobbio und in die Schweiz.
Wir waren jetzt schon das fünfte Mal in diesem Hotel. Uns gefällt die zentrale Lage zu Como und Cernobbio. Alles ist mit dem Schiff in kürzester Zeit erreichbar. Die Zimmer sind gut, sauber und das Personal ist sehr freundlich und hilfsbereit.
3out of 5
by A verified traveller

Very plain room, no frills.

Posted 28-Jun-2016
Firstly from s health and safety perspective take care if using the gym. There is a glass door en route on 1st floor in a dimly lit corridor. No markings on it as would be required in the uk. I went straight into it , resulting in lots of blood, two black eyes and a very painful and swollen nose with a nasty cut on it! I was disappointed with hotels reaction. They were helpful at the time but didn't offer anything as compensation . Such as free drinks in the bar. They put the pharmacy charge on my bill but did remove it when I challenged it, whilst admitting no liability of course !! Felt they should take more care to protect their guests welfare. 1st room we were allocated was very basic with a view of a wall! Asked to change and were given a basic (classic) room but at least there was a glimpse of the lake . Breakfast was fine. Staff mainly v nice and helpful. Facilities all nice. Grounds rather small, I'm sure the website said 'extensive' ?! Easy to go through tunnel to pool and lake.
4out of 5
by A verified traveller

Hotel zum Entspannen

Posted 22-Jun-2016
Pros: Freundliches und kompetentes Personal
Location: Am See. Parken in der ganzen Umgebung sehr schwierig. €20 pro Nacht war teuer.
Super Wellnessbereich und gutes Team. Ich war jeden Tag im Spa und habe zwei Massagen genommen.
5out of 5
by A verified traveller fromSydney, Australia

Pleasant hotel on Lake Como

Posted 31-May-2016
Pros: Everything
Cons: Nothing that I can think of.
Location: Walks ,restaurants and boat trips on the lake.
This hotel is very well situated in the quiet village of Moltrasio on the shore of lovely Lake Como. The staff are pleasant and the restaurant had a delicious menu as well as a full breakfast buffet. There is a ferry embarkation wharf right at the hotel where you can do delightful hop on hop off trips to all the glorious villages around the lake. I am happy to recommend this hotel.
4out of 5
by A verified traveller

Great location to explore the lake.

Posted 26-May-2016
Pros: Location, Staff, Pool, tennis courts and great SPA....
Cons: Continue with upgrade to a more contemporary experience....But hotel is still lovely and charming and worth a visit....
Location: Easy travel up and down the river easy access to trains and bus in Como city...
Great staff and good value for the money...Easy access to the entire lake with a lovely hotel on the lake. Boat stops at hotel one block to check in and exceptional staff. Great SPA and outdoor pool to enjoy. Easy to catch boat to Cumo and all towns mid lake by boat. Can catch fast boat or local boat to enjoy a nice ride on the lake..Hotel also has nice restaurant on site and a great little restaurant called La Baia a five minute walk or less great local food worth a visit.