Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Quiet location, excellent facilities.

Posted 28-Oct-2016
Pros: Location and accessibility. Breakfast.
Cons: Cost of spa facilities. Very limited choice for meals other than breakfast.
Location: Late October limited things to do, summer things would probably be quite different. Ferry very accessible. Outside hotel not a lot to do!
Comfortable room with lake views, all the usual facilities you would expect. Coffee machine in rooms, no instructions, we were supplied with a kettle for tea on request. Courteous and very helpful staff. Exceellent spa facilities but at an extra cost of 20 euro per visit - expensive!! Only one restaurant open in late October so limited choice of where to eat in the evenings in the locality. Extremely limited choice if you want food midday - this aspect was very disappointing and not good enough in my opinion for a hotel of this type and cost. Fabulous setting for outdoor pool, on lakeside for the summer season. Access to other villages via ferries excellent.
5out of 5
by A verified traveller fromToronto

Beautiful country! Lovely hotel.

Posted 17-Oct-2016
Pros: Rooms were large, comfy, inviting. Comfortable bed, nice bedding.
Cons: The only negative was the floor needed to be swept or vacuumed.
Location: Easy to find with our GPS. The boat taxi was just down the driveway. Area was quiet and tranquil.
We enjoyed our stay, comfortable room, good view from our terrace, friendly hotel staff. Great welcome.......very convenient facilities.....enjoyed breakfast, it was delicious! Very good restaurants with in walking distance...lots to see and do!
4out of 5
by A verified traveller

Muy buen hotel en lago como

Posted 29-Sep-2016
Es un hotel muy bonito a la orilla del lago con una alberca cerca del lago con muy buena atención y un spa de primera muy cerca de Villa d'este
5out of 5
by A verified traveller fromLondon

Great Hotel on the lake

Posted 27-Sep-2016
Pros: Room, Breakfast, Pool, Lakeside Restaurant
Location: Quite location, great to getaway, water Taxis opposite hotel. Como is a good day out. Harrys Bar in Cernobio is a good evening out.
From the moment we arrived the staff were attentive & friendly & always on hand whenever we needed anything. Great pool area where the staff... you got it, were always friendly and attentive as were the restaurant staff at breakfast. The Hotel was clean & spacious & the lakeside restaurant was a great place to have a romantic meal (you need to book first), really I have no complaints at all, needless to say we will be returning next year!
4out of 5
by A verified traveller fromEngland

Nice hotel and not too commercialised

Posted 24-Sep-2016
A stylish and well placed hotel and includes lovely spa very clean with great view overlooking the lake. However, unsure if their std double but we found two mattresses pushed together below par. We did mention to the hotel staff it was our Honeymoon but there was little opportunity to engage with us. Would recommend location and hotel
4out of 5
by A verified traveller fromaustralia perth

Nice hotel .. Close to ferries.

Posted 9-Sep-2016
Close to ferries . Some restaurants nearby . Good pool area .. Quiet..
5out of 5
by A verified traveller fromlondon

Posted 7-Sep-2016
My husband and I stayed for 4 nights. Our room was spacious with a lovely balcony over looking the lake. Mini fridge, coffee making facilities. The staff were all very friendly and the food in the restaurant were excellent
3out of 5
by A verified traveller fromHamburg

Die Lage des Hotels ist - wie beschrieben - top

Posted 22-Aug-2016
Pros: Die Lage des Hotels und Erreichbarkeit
Cons: Service, Service - und nochmals Service !!!!!!
Location: Das Hotel befindet sich in einem kleinen Ort. Ein guter Ausgangspunkt, um den Comer See zu erkunden.
Die Lage des Hotels entspricht der Beschreibung - traumhaft ! Der Service im Hotel ist in alles Bereichen dürftig - und von Ignorranz der MitarbeiterInnen geprägt. Man wird schroff abgefertigt und fühlt sich als puren Ballst. Die Zimmer sind sehr einfach ausgestattet und entsprechen wenig einem Grand Hotel. Der Pool-Bereich war am Anreisetag geschlossen - vermeintlich aufgrund des Wetters. Der Zugang zum See blieb während des gesamten Aufenthaltes geschlossen.
5out of 5
by A verified traveller fromlondon

Lovely staff. Beautiful views

Posted 21-Aug-2016
Best thing about this hotel is how attentive the staff are. You feel very looked after!
5out of 5
by A verified traveller

A hotel that makes you want to return

Posted 20-Aug-2016
We have been going to the Grand hotel Imperale for the last twenty years it feels as if we are coming home The staff are always friendly and helpful , and it has been so nice to see the same staff progress over the years There is a very nice pianist Segio Who rounds off your wonderful day after dinner most evenings