Ratings based on 446 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Diane

Shoddy property condition

Posted 9-Jan-2017 on Hotels
The furniture is so outdated in lobby & other areas, nothing matches or is even color coordinated, shoddy - nothing grand about this hotel at all for the price
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Beautiful hotel with comfort, charm

Posted 4-Dec-2016
Beautiful hotel with comfort, charm, walking distance to ferry. Scenic views from hotel and dining area of garden and beautiful mountains with homes as well as the lake views with mountains at the restaurant. Delicious food. Relaxing spa experience. Relaxing teas, sauna, salt room, jets with aroma therapy. Pleasant staff, helpful.
5 out of 5
Recommended
for Couples
by A verified traveller

Quiet location, excellent facilities.

Posted 28-Oct-2016
Pros: Location and accessibility. Breakfast.
Cons: Cost of spa facilities. Very limited choice for meals other than breakfast.
Location: Late October limited things to do, summer things would probably be quite different. Ferry very accessible. Outside hotel not a lot to do!
Comfortable room with lake views, all the usual facilities you would expect. Coffee machine in rooms, no instructions, we were supplied with a kettle for tea on request. Courteous and very helpful staff. Exceellent spa facilities but at an extra cost of 20 euro per visit - expensive!! Only one restaurant open in late October so limited choice of where to eat in the evenings in the locality. Extremely limited choice if you want food midday - this aspect was very disappointing and not good enough in my opinion for a hotel of this type and cost. Fabulous setting for outdoor pool, on lakeside for the summer season. Access to other villages via ferries excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Beautiful country! Lovely hotel.

Posted 17-Oct-2016
Pros: Rooms were large, comfy, inviting. Comfortable bed, nice bedding.
Cons: The only negative was the floor needed to be swept or vacuumed.
Location: Easy to find with our GPS. The boat taxi was just down the driveway. Area was quiet and tranquil.
We enjoyed our stay, comfortable room, good view from our terrace, friendly hotel staff. Great welcome.......very convenient facilities.....enjoyed breakfast, it was delicious! Very good restaurants with in walking distance...lots to see and do!
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2016 on Hotels
5 out of 5
by A verified traveller

Beautiful hotel on Lake Como

Posted 15-Oct-2016 on Hotels
This hotel was a beautiful and romantic hotel on the western side of Lake Como. It was out of the busy area of Lake Como and was a great base for trips to Varenna and Bellagio. We booked a lake view room with daily breakfast. I was very impressed with the clean rooms and helpful staff. The restaurants were both quite wonderful. I would return in a heart beat!!!
4 out of 5
by A verified traveller

Don't necessarily "trust" the online pictures

Posted 11-Oct-2016 on Hotels
This hotel started out pretty rocky when we were first given our room at check in. It was not at all like the photo online - smaller, darker and generally a disappointment. When I spoke to the manager about it, she said that she was sold out, acknowledged that if didn't look like the picture, but assured me that it had the same rating as what I had paid for. Then she offered to upgrade us for an additional 40 Euros per night for the balance of our stay. I declined. Then the next day, we were moved into an upgraded room at no additional cost and we were very satisfied with the accommodations for the balance of the stay. The staff was very nice and accommodating. They even helped us out when we had problems with the local mail. As a property it is in a very quiet part of the very quiet Lake Como area. There aren't many off campus restaurants to choose from, but the hotel's are nice. It appeared to be a destination for corporate sales and incentive meetings and a tour bus overnight stop. I'm sure it would be well suited for those applications. My ratings were an attempt to give an average of the two rooms we stayed in. The upgraded room would be all top marks.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great Hotel on the lake

Posted 27-Sep-2016
Pros: Room, Breakfast, Pool, Lakeside Restaurant
Location: Quite location, great to getaway, water Taxis opposite hotel. Como is a good day out. Harrys Bar in Cernobio is a good evening out.
From the moment we arrived the staff were attentive & friendly & always on hand whenever we needed anything. Great pool area where the staff... you got it, were always friendly and attentive as were the restaurant staff at breakfast. The Hotel was clean & spacious & the lakeside restaurant was a great place to have a romantic meal (you need to book first), really I have no complaints at all, needless to say we will be returning next year!
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Nice hotel and not too commercialised

Posted 24-Sep-2016
A stylish and well placed hotel and includes lovely spa very clean with great view overlooking the lake. However, unsure if their std double but we found two mattresses pushed together below par. We did mention to the hotel staff it was our Honeymoon but there was little opportunity to engage with us. Would recommend location and hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from australia perth

Nice hotel .. Close to ferries.

Posted 9-Sep-2016
Close to ferries . Some restaurants nearby . Good pool area .. Quiet..