Midtown Vacation Packages

We checked in with two young kids around 10:30pm after our flight got in. Upon checking into our room we realized it was dirty. There was a used robe on the bed and neither bed was made. No clean towels in the bathroom and a visibly dirty shower mat. We went to the front desk to be switched into a clean room so we could move on with our night and get our young kids cleaned up and put to bed. The options we were given was to either wait 30+ minutes while they cleaned the room or switch to a room without hot water. This is unacceptable! The only reconciliation was a free breakfast at their restaurant. On top of that nightmare, the heat in that room didn’t work our entire stay and there were tiny black bugs crawling around the walls in our bathroom and sleeping area. Completely disgusting. I will never stay at this place again. It has almost ruined my family’s entire trip to Santa Fe. We had much better service and cleanliness from Bishops Lodge.

The room was cold and the thermostat wasn’t responding so we had to call twice to get someone to come up. The ventilation system was noisy and we asked about changing rooms but were advised they were all noisy. We checked out a new room and it was, in fact, just as noisy. When we got up the next morning, there was tray outside the door across the hall with a plate of a half eaten waffle, etc. I called and reported the tray still not being picked up that evening and it was still there when we left the next morning. The first morning, the housekeeper knocked and we told her to come back in an hour. She never came back. I called about that and asked that the wastebaskets at be emptied. No one ever came. The hotel was visually appealing and was ideally located.