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Reviews of 1 Hotel South Beach

5 out of 5
1 Hotel South Beach
2341 Collins Avenue, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 760 out of 1005 reviews" "
Rating 8 - Good. 97 out of 1005 reviews" "
Rating 6 - Okay. 54 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 57 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious. The property is gorgeous. Just all around great experience.
Stayed 5 nights in Apr 2024

6/10 Okay

maria

Liked: Amenities, property conditions & facilities
Sofa bed in the one bedroom suit it was absolutely terrible. Room smelled like cigarets
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on Apr 16, 2024
Dear Maria, Thank you for taking the time to review 1 Hotel South Beach. We are disheartened to hear that your experience with the sofa bed in your accommodations was not up to your expectations. Our team takes great pride in providing comfortable and well-maintained rooms for our guests, and we apologize for any discomfort or inconvenience you may have experienced.We have addressed this issue with our housekeeping staff to ensure that all rooms are thoroughly checked for any lingering odors and that the sofa bed is in good condition for future guests. Please know that we take all guest feedback seriously and are constantly working to improve our services.We would appreciate the opportunity to make it up to you and regain your confidence in 1 Hotel South Beach. If you decide to stay with us again in the future, please reach out to our Front Desk team who will be happy to assist you in selecting a room that meets your needs and expectations.Thank you for choosing to stay with us and we hope to have the chance to welcome you back to 1 Hotel South Beach for a more enjoyable experience.Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Mauricio Miguelena on Apr 15, 2024
Dear Troy, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Mauricio Miguelena on Apr 15, 2024
Dear Chelsea, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size alone made it worth the stay but everything was great!
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on Apr 11, 2024
Dear Kenneth, Thank you for taking the time to leave us a review about your recent stay 1 Hotel South Beach. We are delighted to hear that you had a positive experience and found the room size to be worth your stay. We pride ourselves on providing comfortable and spacious accommodations for our guests to relax and unwind in.We value your loyalty and hope to have the opportunity to welcome you back to 1 Hotel South Beach in the near future. Thank you again for choosing 1 Hotel and for sharing your wonderful review.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Jacquelyn Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property not only looks good but it smells good, I love the option of different pools and food. The rooms are amazing and large!! EXELLENT hotel I can't wait to go back.
Stayed 4 nights in Apr 2024
Response from Mauricio Miguelena on Apr 10, 2024
Dear Jacquelyn, Thank you for taking the time to share your experience at 1 Hotel South Beach. We are delighted to hear that you enjoyed your stay with us and found our property to be visually appealing and pleasant-smelling. Our team works hard to maintain high standards of cleanliness and comfort for our guests, and we are glad that this was reflected during your visit.We are also pleased to know that you appreciated the options for pools and food available at our hotel. We strive to offer a variety of amenities to suit the preferences of all our guests, and we are glad that you found something to your liking. We will be sure to pass along your kind words to our team.It is wonderful to hear that our spacious and well-appointed rooms exceeded your expectations. We take pride in providing our guests with a comfortable and relaxing space to unwind after a day of exploring or working.Thank you for choosing 1 Hotel South Beach and for sharing your positive feedback. We can't wait to welcome you back for another excellent stay.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

PAT

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel brand is unmatched and absolutely beautiful and well crafted. We always enjoyed our stays at the 1 Hotel.
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on Apr 10, 2024
Dear Pat, Thank you so much for taking the time to leave such a wonderful review about your experiences at 1 Hotel South Beach. We are thrilled to hear that you have consistently enjoyed your stays with us and that our brand has left a lasting impression on you.At 1 Hotel, we strive to provide our guests with an unmatched experience that combines the beauty of nature with the comfort and luxury of a well-crafted hotel. We are delighted to know that we have met and exceeded your expectations in this regard.We would like to thank you for your continued support and for choosing 1 Hotel as your preferred destination. We are looking forward to welcoming you back for another unforgettable stay in the near future.Warm regards,Mauricio Miguelena, General Manager

10/10 Excellent

Kyungro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is good.
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on Apr 10, 2024
Dear Kyungro, Thank you for taking the time to leave a review of your recent stay at 1 Hotel South Beach. We are pleased to hear that you found our room size to be satisfactory. We are committed to providing comfortable and spacious rooms to ensure our guests have a pleasant and relaxing stay.We hope you had an enjoyable and comfortable stay with us and we look forward to welcoming you back in the future. Thank you again for choosing 1 Hotel South Beach and we appreciate your kind words about the room size. We will continue to provide exceptional service and amenities for all our guests. Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Siobhan M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 3 nights in Apr 2024
Response from Mauricio Miguelena on Apr 8, 2024
Dear Siobhan, Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our team during your stay at 1 Hotel South Beach. Our team works hard to provide exceptional service to all of our guests, so it means a lot to hear that they made a positive impact on your stay. We will be sure to pass along your kind words to them.Our goal is to create a welcoming and comfortable atmosphere for our guests, and we are glad to hear that our staff helped contribute to that. We hope that you had a memorable stay and we would love to have you as our guest again in the future. Thank you for choosing 1 Hotel South Beach and for sharing your positive experience with us. Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Nailah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience ever. Staff was very attentive, friendly and caring. Hotel cleanliness was superb!!!!
Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on Apr 5, 2024
Dear Nailah, Thank you for taking the time to leave such a glowing review of 1 Hotel South Beach. We are thrilled to hear that you had the best experience during your stay with us. Our team works hard to provide attentive, friendly, and caring service, and we are pleased to know that they met your expectations. Maintaining a high level of cleanliness is a top priority for us, so we are glad that you found our standards to be superb. We hope to have the opportunity to welcome you back and provide you with another exceptional stay. Thank you again for your kind words. Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from David on Apr 3, 2024
Dear Branko, Thank you for your wonderful review. We are looking forward to welcoming you back! Naturally, 1 Hotel South Beach

6/10 Okay

Lina aziz

Liked: Cleanliness, staff & service, amenities
I liked the Prperty but is supper expensive, when you book with Expedia, there is an additional charge for the property you need to pay at the property, I found people are smoking even it is not allowed, shower needed to be fixed, children are playing with ball in the Jaccussi and swimming pool even the instruction did not allow, towels were not available at the beach on Saturday for the full day even we are paying $ 250 usd per day resort fee, I am disappointed with the facility compare to the money that I payed
Stayed 4 nights in Mar 2024
Response from Mauricio Miguelena on Apr 1, 2024
Dear Lina, We are glad to hear that you enjoyed your overall stay at 1 Hotel South Beach. We take great pride in providing exceptional service and accommodations for our guests. However, we apologize for the inconveniences that you experienced during your visit.We apologize for the issues you encountered with smoking and children playing in restricted areas. Our policies clearly state that smoking is not allowed on the property, and our staff is trained to enforce this rule. We will also address the issue of children playing in restricted areas and remind all guests to follow our safety guidelines.Additionally, we have taken note of your feedback about the shower and availability of beach towels. We will work to ensure that such issues are promptly addressed to improve the overall experience for all our guests.Thank you for taking the time to share your feedback with us. We apologize for any disappointment you may have experienced and will take all necessary steps to ensure that your next visit with us exceeds your expectations.Thank you for choosing to stay with us, and we hope to welcome you back in the future for a more enjoyable experience.Sincerely,Mauricio Miguelena, General Manager

6/10 Okay

Philippe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too crowded No sunbeds at pool
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on Apr 2, 2024
Dear Philippe, Thank you for taking the time to write a review about your recent stay at 1 Hotel South Beach. We deeply apologize for the inconvenience caused by the crowds and lack of sunbeds at the pool. We understand that this may have affected your overall experience with us.Please know that we are constantly working towards improving our facilities and services to meet the expectations of our guests. While we do our best to accommodate the needs of all our guests, we regret to hear that we fell short in this aspect during your stay.We value your feedback and will take it into consideration as we continue to make enhancements to our property. Our pool area is a popular spot, especially during peak seasons, like spring break, and we will review our seating arrangements to ensure all guests have equal opportunities to enjoy the pool.Despite this issue, we hope that you were able to enjoy other aspects of 1 Hotel South Beach and have a pleasant stay. If you choose to visit us again in the future, we would love to have another opportunity to exceed your expectations.Thank you for choosing to stay with us and we hope to welcome you back soon.Best Regards,Mauricio Miguelena, General Manager

2/10 Terrible

Theodore

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible customer service and rude management. We have waited over 6 hours, and are still waiting to check in to our rooms. Zero assistance from any staff, zero accommodation for a family with several small children. Go to the Four Seasons, STAY AWAY from this clown show.
Response from Reservation Team on Mar 30, 2024
Dear Theodore Kazakos,We wanted to extend our apologies to you for all the inconveniences encountered so far. Here a 1 Hotel South Beach, this is not the level of service we strive to provide.We have informed our Front office of your feedback, our management team advised that they're in communication with you.We will do our best to assist you and make your stay enjoyable.

10/10 Excellent

Max

Stayed 3 nights in Mar 2024

10/10 Excellent

ANGELO, Kew Gardens

Stayed 1 night in Mar 2024
Response from Mauricio Miguelena on Apr 16, 2024
Dear Angelo, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Tanya

Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Apr 15, 2024
Dear Tanya, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Imran

Stayed 4 nights in Mar 2024
Response from Mauricio Miguelena on Apr 15, 2024
Dear Imran, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Katherine Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 7 nights in Mar 2024
Response from Mauricio Miguelena on Mar 25, 2024
Dear Katherine, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Mar 25, 2024
Dear Christopher, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how helpful the staff was. Everyone always had a smile and was more than happy to help. Will definitely stay here again and highly recommend to all from family to singles.
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on Mar 25, 2024
Dear Rhonda, Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience during your stay with us at 1 Hotel South Beach. We take great pride in our team and their ability to make our guests feel welcome and taken care of. We will be sure to pass along your kind words to our team.We are also happy to hear that we were able to meet your needs and that you would recommend us to others. We strive to provide a comfortable and enjoyable stay for all of our guests, from families to singles. It means a lot to us to know that we were able to exceed your expectations.Thank you so much for choosing to stay with us. We look forward to welcoming you back in the future and making your next stay just as enjoyable. We appreciate your support and recommendation.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Subin

Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on Apr 12, 2024
Dear Subin, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Ossama, ROSEVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit and great location. Awesome amenities and the restaurants are our of this world. Highly recommend
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on Mar 22, 2024
Dear Ossama, Thank you so much for taking the time to share your experience at 1 Hotel South Beach.We are thrilled to hear that you had a great visit and found our location to be convenient. We take pride in providing top-notch amenities and it is wonderful to know that you found them to be awesome. Our team works hard to create a memorable dining experience and we are glad that our restaurants exceeded your expectations. Thank you for highly recommending us and we look forward to welcoming you back in the future.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Carlos

Liked: Amenities, property conditions & facilities
Amazing property
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on Mar 22, 2024
Dear Carlos, Thank you for your recent stay at 1 Hotel South Beach and for taking the time to share your review. We are thrilled to hear that you found our property to be amazing.At 1 Hotel, we strive to provide our guests with the best possible experience, and we are glad that we were able to meet your expectations. From our comfortable rooms to our excellent amenities, we work hard to ensure that every aspect of your stay is nothing short of exceptional.Thank you for choosing to stay with us, and we hope to welcome you back for another amazing experience in the future.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Vincent

Stayed 4 nights in Mar 2024
Response from Mauricio Miguelena on Apr 10, 2024
Dear Vincent, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Jayant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jan 2024
Response from Mauricio Miguelena on Mar 20, 2024
Dear Jayant, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General ManagerEditDelete

10/10 Excellent

Austin, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Mar 19, 2024
Dear Austin, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our property to be great. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Corrine Maria Cervasio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Mar 19, 2024
Dear Corrine, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Eduart, Pelham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Apr 10, 2024
Dear Eduart, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

jean

Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Apr 8, 2024
Dear Jean, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again! Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Lyubomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on Apr 3, 2024
Dear Lyubomir, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

4/10 Poor

Yauheniya, Van Nuys

Travelled with group
Disliked: Cleanliness
Our recent experience at the 1. HOTEL fell short of our expectations. Regrettably, the cleanliness of the room, particularly the carpet, was unsatisfactory. Additionally, we encountered persistent noise stemming from the bathroom, as both the toilet and shower were leaking. Furthermore, there was a continuous blinking disturbance throughout the night.
Stayed 5 nights in Mar 2024
Response from Mauricio Miguelena on Mar 13, 2024
Dear Yauheniya, Thank you for taking the time to share your feedback with us regarding your recent stay at 1 Hotel South Beach. We are disappointed to hear that your experience fell short of your expectations and we sincerely apologize for any inconvenience caused.It is disheartening to learn that the cleanliness of your room, particularly the carpet, the persistent noise from the bathroom, the toilet and shower leaking and the blinking disturbance throughout the night, did not meet your standards. Our housekeeping and maintenance team takes great pride in maintaining a high level of cleanliness throughout the hotel, and we are sorry that this was not reflected in the condition of your room. We will address this issue with our team immediately to ensure that similar situations do not occur in the future.We value your feedback and will use it as an opportunity to improve for our future guests. We would love to have the opportunity to make it up to you and regain your trust in 1 Hotel South Beach. If your travels bring you back to our area, we hope you will consider giving us another chance to provide you with a superior experience.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding
Stayed 6 nights in Mar 2024
Response from Mauricio Miguelena on Mar 12, 2024
Dear Francesco, Thank you for choosing to stay at 1 Hotel South Beach and taking the time to share your feedback with us. We are delighted to hear that our team's service made a positive impression on your stay.We are committed to continuously improving our services, and your feedback plays a crucial role in this process. We will be sure to pass on your compliments to the team and recognize them for their outstanding service.Thank you once again for choosing to stay with us at 1 Hotel South Beach and we look forward to welcoming you back in the near future.Best Regards,Mauricio Miguelena, General Manager

6/10 Okay

Khosrow

Travelled with family
Liked: Cleanliness, staff & service, amenities
During my stay at the hotel from February 22nd to March 1st in room 618, I found the room itself to be clean and satisfactory. However, there were a couple of issues that detracted from the experience. Firstly, the water pressure in the shower was disappointingly low, resulting in prolonged shower times. Despite raising this concern with reception twice, I was informed that this was considered normal. Additionally, there was a raised wooden floor surrounding the bed, approximately one foot in height. This presented a problem during the night when moving around, as the wood produced noise, disturbing my wife's sleep whenever I needed to use the bathroom. Furthermore, despite the room's size, the closet provided was notably small and insufficient for hanging longer garments. Consequently, we had to request an additional rack to accommodate our clothing needs.
Stayed 8 nights in Feb 2024
Response from Mauricio Miguelena on Mar 12, 2024
Dear Mr. Maghsoud,Thank you for taking the time to write a review about your recent stay at 1 Hotel South Beach. We are glad to hear that you found us to be clean and luxurious, and that your overall experience was satisfactory.However, we are sorry to hear that your experience was not completely positive due to some issues with the water pressure, raised wooden platform, and closet space. Please accept our sincerest apologies for any inconvenience this may have caused you and your wife. We have shared your concerns with our team, and we are already taking corrective measures to address the water pressure in the shower. We have also discussed the noise from the raised wooden platform with our maintenance team, and we will be looking into possible solutions to minimize any disturbance to our guests' sleep. Thank you for bringing these matters to our attention as we are always looking for ways to enhance our guests' experience and we appreciate your valuable feedback.We hope to have the opportunity to welcome you back to Miami Beach in the future so that we may provide you with a truly exceptional and comfortable stay that you deserve.Best Regards,Mauricio Miguelena, General Manager

6/10 Okay

james

Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Apr 2, 2024
Dear James, Thank you for taking the time to share your review of 1 Hotel South Beach. We appreciate your feedback and are disappointed to hear that your experience did not meet your expectations.We apologize for any inconveniences you may have experienced during your stay. Our team strives to provide excellent service and we regret any shortcomings in this regard. We will take your comments into consideration and use them to improve our services for future guests.We hope that you will consider giving us another chance to provide you with a more enjoyable stay in the future. We are committed to making all of our guests' experiences exceptional and we would love the opportunity to exceed your expectations.Thank you again for your feedback and for choosing to stay with us.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Worth every cent!
Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Mar 11, 2024
Dear Jose, Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you loved our property and found it to be worth every cent.We sincerely appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay. Thank you for choosing 1 Hotel South Beach, and we look forward to making your next stay even more memorable.Best Regards,Mauricio Miguelena, General Manager

10/10 Excellent

Vicken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotspot in Miami. Excellent rooms and service. Definitely expensive so try to find deals or join their mailing list.
Stayed 3 nights in Mar 2024
Response from Mauricio Miguelena on Mar 11, 2024
Dear Vicken, Thank you so much for taking the time to leave a review for 1 Hotel South Beach. We are thrilled to hear that you had a great experience and enjoyed our excellent rooms and service.We highly recommend joining our Mission Loyalty program to see what we offer year-round at all our properties! We truly appreciate your feedback and hope to welcome you back to 1 Hotel South Beach in the future. Thank you for choosing to stay with us and we hope to have the opportunity to exceed your expectations even further.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Francesca

Stayed 2 nights in Mar 2024
Response from Mauricio Miguelena on Mar 25, 2024
Dear Francesca, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

4/10 Poor

Fereshteh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed area in the room was very uncomfortable and very noisy. The floor which bed was located was made of wood which was very very noisy and also had one step to the main floor of room which was very very inconvenient and very dangerous during mid night time.
Stayed 8 nights in Feb 2024
Response from Mauricio Miguelena on Mar 5, 2024
Dear Fereshteh, Thank you for taking the time to leave a review about your recent stay at our hotel. We are disappointed to hear that your experience with the bed area in your room was not comfortable and that the noise was a disturbance.We understand that a comfortable and quiet sleep is crucial for a relaxing stay, and we apologize for any inconvenience caused. Our team prides itself on providing our guests with a comfortable and enjoyable stay, and we are sorry that we were unable to meet your expectations. We have taken note of your feedback regarding the bed and the noise from the floor and will address these concerns with our maintenance team to ensure that we improve in these areas.We appreciate your feedback as it helps us to identify areas where we can improve and provide our guests with a better experience. We would love the opportunity to make it up to you and provide you with a more comfortable stay in the future. Please do not hesitate to reach out to us directly the next time you decide to visit so we can make the necessary arrangements.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for a truly enjoyable stay.Best Regards, Mauricio Miguelena, General Manager

10/10 Excellent

leticia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Mauricio Miguelena on Mar 1, 2024
Dear Leticia, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mauricio Miguelena on Mar 1, 2024
Dear Kimberly, Thank you for taking the time to share your experience at 1 Hotel South Beach. We are delighted to hear that you rated us with four stars! It is our utmost goal to provide our guests with a memorable and comfortable stay.We appreciate your sentiment and are thrilled that our services, facilities, and team met your expectations. We take pride in our attention to detail and are glad to know that it did not go unnoticed. We also thank you for acknowledging our hardworking team who strives to create a warm and welcoming atmosphere for our guests.At the same time, we noticed that there may have been areas where we could have improved to make your stay even better. We would appreciate it if you could share any specific feedback about your experience with us, as it helps us to continually enhance the quality of our services.We hope to welcome you back in the future and have the opportunity to exceed your expectations to earn five stars from you. Once again, thank you for choosing 1 Hotel South Beach, and we look forward to seeing you again soon.Sincerely, Mauricio Miguelena, General Manager

4/10 Poor

Naji

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Arrogant and never feel like at home . Slow service and suffer to get your job done . Queue everywhere even when grabbing a cup of coffee . Highly expensive and less value for money
Stayed 4 nights in Jan 2024
Response from Mauricio Miguelena on Feb 27, 2024
Dear Naji, Thank you for taking the time to share your feedback regarding your recent stay at 1 Hotel South Beach. We are truly disappointed to hear that you did not have a positive experience and we apologize for any inconvenience you may have faced during your visit.We strive to provide our guests with a welcoming and comfortable experience, and we apologize if we fell short in meeting your expectations. We take your comments seriously and have shared them with our team for improving our services and ensuring that all our guests feel at home during their stay with us.We regret that you encountered long queues and slow service during your visit. Our team works hard to provide efficient and prompt service to all our guests. We apologize for any delays you may have experienced and will work towards improving our processes to ensure a smoother and quicker service for our guests. We thank you for bringing this to our attention as we are always looking for ways to improve our guest experience.Again, we apologize for any inconvenience you faced during your stay and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Your satisfaction is our top priority and we will do everything possible to ensure that your next stay with us is a pleasant and comfortable one.Sincerely, Mauricio Miguelena, General Manager

10/10 Excellent

Kyounghwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on Feb 23, 2024
Dear Kyounghwa, Thank you for your wonderful review. We are looking forward to welcoming you back! Naturally, 1 Hotel South Beach

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
property beautiful - staff was very helpful and the beach and pools were beautiful
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 22, 2024
Dear Richard, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us. We really appreciate you taking the time to leave us this review about our staff and Pools/Beach and we hope that you can join us again soon!

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from Mauricio Miguelena, General Manager on Mar 21, 2024
Dear David, Thank you so much for taking the time to leave us your review for 1 Hotel South Beach. We appreciate your feedback and are glad to hear that you had a positive experience while visiting us. We strive to provide the best quality and good-natured service, so it is always rewarding to receive positive feedback from guests like yourself. Your satisfaction and support are very important to us, and we are delighted to have met your expectations.Thank you again for choosing 1 Hotel South Beach and we hope to continue providing you with excellent service in the future.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Khushboo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful property.
Stayed 3 nights in Feb 2024
Response from Michelle on Feb 22, 2024
Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and enjoyed the property. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!

10/10 Excellent

Francesca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful rooms!!
Stayed 3 nights in Feb 2024
Response from Mauricio Miguelena on Feb 20, 2024
Dear Francesca, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excellent

Gergana Evgenieva, Nantucket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best customer services ! Super polite and kind staff!
Stayed 4 nights in Feb 2024
Response from Mauricio Miguelena on Feb 16, 2024
Dear Gergana, We would like to express our sincere gratitude for choosing 1 Hotel South Beach and taking the time to share your experience with us. Your satisfaction is our top priority, and we are thrilled to hear that you received the best customer service during your stay.Our team takes great pride in providing exceptional service to all our guests and we are delighted to hear that their efforts were recognized. It is wonderful to know that our team was able to exceed your expectations with their polite and kind demeanor.At 1 Hotel, we strive to create a welcoming and comfortable environment for our guests, and we are thrilled to hear that we were successful in providing that for you. Your kind words mean a lot to us, and it will be our pleasure to share them with our team.Thank you for choosing to stay with us and for taking the time to share your positive feedback. We hope to have the opportunity to welcome you back to 1 Hotel South Beach in the near future.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

charles j

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property and nice staff
Stayed 5 nights in Feb 2024
Response from Mauricio Miguelena on Feb 16, 2024
Dear Charles, Thank you for taking the time to share your experience at 1 Hotel South Beach. We are thrilled to hear that you enjoyed the beauty of our property and that our team left a positive impression on you.We take great pride in providing our guests with exceptional service and a comfortable stay. Your kind words about our team will be shared with the entire team, as it serves as a great motivation for us to continue delivering outstanding service to all our guests.We strive to create a tranquil and inviting atmosphere for our guests to relax and unwind, and we are glad to know that you were able to experience this during your stay. We hope to welcome you back to 1 Hotel South Beach in the near future and provide you with another enjoyable stay.Best regards,Mauricio Miguelena, General Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return
Stayed 4 nights in Feb 2024
Response from Mauricio Miguelena, Resort Manager on Feb 14, 2024
Dear Brian, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we look forward to your next visit to 1 Hotel South Beach!Sincerely,Mauricio Miguelena, General Manager