Metcalfe Vacation Packages

Upon my arrival, I was greeted in a courteous and timely manner. However, during my first night, the fire alarm was triggered, and it became apparent that the staff was unaware of the situation. This caused significant confusion, with guests congregating in the lobby. Despite the commotion, the staff continued with check-ins and failed to communicate effectively with those of us who had evacuated the building. The following day, I inquired as to why the apartment hotel did not provide knives, making it difficult to prepare meals. It seems essential to have a sharp knife, particularly if guests are expected to cook. One of the primary reasons I chose this hotel was to save on dining expenses, and this was a major inconvenience. Additionally, I noticed that the website stated a late check-out option was available "subject to availability" and free of charge for an extra hour. However, when I requested this, I received a generic response stating that I would need to pay a \$30 fee, despite the website's conflicting information. This discrepancy left me somewhat disappointed.

The staffs were very friendly and helpful.

I enjoyed the proximity to lots of restaurants and shops.

Hotel is in a great location and within easy walking distance of a shopping, dining and sporting venues

Great location close to many restaurants & Southern Cross Station. Decent sized room that was clean with a comfortable bed. Not at all sound proof - we stayed on level 19 & could hear a lot of street noise all night. Parking was $35 via hotel 'discount' but would have only been $20 if we'd paid at the parking lot