Mercaston Vacation Packages

I had the most amazing room and the space in these rooms makes it feel like an apartment rather than a a hotel room. It was peaceful. For me the dim lighting around the wardrobe and corridor made it difficult and I had to use my phone light when selecting clothing . The bed had a musky smell. The linen was clean but the pillows had a strong musky smell . The bathroom was fitted our well but you could tell it needed a refresh . I loved the kitchen facilities and this was all very modern and clean. Hot breakfast came in a box that was kept on hotplates, so it wasn't great with limited choice. However there was a good selection of crossants, fruit snack bars and branded smoothies. Coffee was good and you had a choice of alternative milks. The staff were attentive and friendly. This hotel does need a refresh. The rooms need to be steam cleaned to remove the musty smell.

Lovely villa with back garden and front drive. Modern, clean and feels very homely! My children aged 4 and 7 loved it also.

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.