Find Hotels by Independent in Mason

"The hotel was nice and clean. The proximity to shopping and restaurants was the best part of staying at this hotel. "

"I didn't expect the rooms to have an outside entrance like a motel. The rooms have been updated which was very nice. The AC in our unit wasn't working properly but it looks like they are updating to thermostats. They offered breakfast but ran out of food. It's easy access via an Uber to restaurants and shops but not really walking distance to prime area."

"My stay at the Albert Hotel had several positive aspects, particularly the property itself and the welcoming front desk team. The hotel is attractive and has a lot of potential, and the reception staff were consistently friendly and helpful throughout my stay. Unfortunately, the first evening set a disappointing tone due to my interaction with Travis, who was hosting in the restaurant. His demeanor toward me and my wife came across as dismissive and unnecessarily rude. Rather than feeling welcomed, it felt as though our presence was an inconvenience. In hospitality, the host sets the tone for the entire dining experience, and this interaction created a very poor first impression. Restaurant service throughout the stay continued to be inconsistent. Service was often slow, and on more than one occasion the cleanliness of cups and cutlery appeared to be overlooked. These are basic service standards that should not be missed. There were also some lapses in attention to detail with the room. On the second night, housekeeping did not leave the breakfast order card that is typically provided for in-room dining, which made it impossible to place a breakfast order for the following morning. Additionally, the phone in the room did not work, making it difficult to contact the front desk or request assistance. Small details like these can significantly affect the guest experience and should be addressed. That said, several members of the staff were kind and clearly trying their best."

"His staff wore very slow and the floor wasn’t clean in the room the coffee machine in the morning every morning had a problem"

"Upon arrival staff was friendly and accomodating by moving us (3 rooms) to be next to or near each other. I thought that was nice. Room were clean. Would have preferred a hot breakfast but it is what it is. I would stay there again. Walking distance to main street. Kaye "

"Great stay, great value. The main street is a tough walk from the hotel but parking aplenty. basic breakfast."

"We had a really nice stay here! Would definitely stay here again"

"It was quiet, rooms were clean, and the price was good."

"Beautiful room but we couldn’t get it to cool down the first night. We had to get our own linens the second day. Breakfast was good."