Mars Bay Settlement Vacation Packages

Overall the hotel is nice but not 4 stars. Staff was friendly and for the most part the hotel was clean. I paid extra for a room with a garden view. The garden consisted of a couple palm trees and dirt. Nothing worth paying extra. The house keeping service leaves a lot to be desired, we had two people in the room and we received two bath towels, 1 face towel and 1 wash cloth. When I called to complain the phone just rang and nobody picked up. When I finally got thru after several attempts the complaint was rectified. Next day they only took 1 wash cloth and gave one new one. So we were left with one clean wash cloth and one dirty one. This continued throughout my stay. Fitness center was hot and had an odd smell. One more thing, I had no idea of what services the hotel offered such as was there room service, what time does it end, what time do they start breakfast or any of the hotel amenities. Most hotels have something in the room telling you these things this hotel did not. I thing they had a special website for guests but the website was down throughout my stay.

The food was delicious and the staff was very friendly and helpful. I’ve stayed at the RIU in the Dominican Republic as well as Mexico and the staff and experience is always top tier.

Was surprised to learn they didn’t give my son the king bedroom I had reserved and paid for. Not did I receive a refund for the difference.

We just returned from our stay at Baha Mar, and overall we had a great time, but there are definitely a few things I'd want future guests to know. The biggest downside was the food. It was extremely expensive and, in most cases, just wasn't very good. On top of the menu prices, everything had a 15% service charge plus a 10% VAT added, which made meals much more expensive than expected. Even a piña colada was around $20, and surprisingly, they weren't even consistent from one bar to another on resort grounds. If you're looking for a quiet couples' getaway, be aware that there are lots of families with young children throughout the resort. Also, I expected a more laid-back island vibe, but many guests dressed very formally, even first thing in the morning to grab coffee. Now for the positives, because there were many! Our room was beautiful, the front desk staff was friendly and welcoming, and the resort grounds are absolutely stunning. The water park was one of the highlights of the trip. It's included with your stay (otherwise admission is around $160 per person), and the lazy river was fantastic. The beach area was also beautiful, with plenty of space to relax and enjoy the ocean. Would I go back? Probably, but I'd definitely budget more for food or plan to eat off property a few times. Baha Mar is a gorgeous resort with outstanding amenities, but the dining experience and high prices kept it from being a perfect vacation.