Malvern Wells Vacation Packages

Fantastic service from the moment we arrived we were offered an upgrade which whilst it sounded great actually was in a smaller bed than the original room that we had booked. Although the room was considered to be an upgrade we decided to decline that offer, due to this. Moving back into our originally booked room was seen as no problem at all from the staff who are with us within just a couple of minutes to put us back into our original room with the larger bed. This was then followed up with a 25% discount voucher for the bar for the mixup which we certainly never expected. The room was spotless throughout, room service was unseen but fantastic, all the facilities we needed were great in the room. Couldn’t fault the experience at all.

Despite a lack of dedicated parking, the Parking is plentiful with an NCP directly opposite. Room and public areas are immaculate. The staff were very welcoming and the cooked breakfast was excellent, less so the continental choice.

Visited during the extreme temperatures, air con in the rooms was amazing, down to 16 degrees. Staff friendly and helpful, room very clean and a decent size, modern, bathrobe, slippers on request. Breakfast made to order, so lovely and fresh. Second stay here and my go to for Birmingham summer or winter!!

The property aesthetically looked great it was clean and had great amenities. I had requested a quiet room prior to booking as I needed to get work done and specified that but on arriving I was booked into a room with a crying child and family. To move I had to upgrade and pay for it which is a bit unfair considering I’d requested this prior to attending. The staff member said they couldn’t help that. I think they could. The next room was lovely and quiet but there was an issue with the large bed (which are 2 beds connected to each other) one mattress was lower than the other so it was a bed of 2 halves. I’ve woken up with a bad back this morning.