All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 778 out of 1000 reviews" "
10 - Excellent
778
Rating 8 - Good. 172 out of 1000 reviews" "
8 - Good
172
Rating 6 - Okay. 32 out of 1000 reviews" "
6 - Okay
32
Rating 4 - Poor. 12 out of 1000 reviews" "
4 - Poor
12
Rating 2 - Terrible. 6 out of 1000 reviews" "
2 - Terrible
6
9.8/10
Cleanliness
9.8/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Alex
Travelled with family, Travelled with family and small children
Thanks for your 5-star review, Ginger! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Steven! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, George! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Erik! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Heather! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
6/10 Okay
Tannie
Travelled with family, Business traveller
May 5, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
I was disappointed that they charged $18 for parking when it says free parking on their website!
Tannie
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Hi Tannie, We sincerely apologize for any misunderstanding. There are two DoubleTree hotels in Madison and the other location, DoubleTree by Hilton Madison East does indeed offer complimentary parking. While we do charge for parking, we are still offer the lowest rate for overnight parking across all Downtown Madison hotels. We appreciate you staying with us and hope to welcome you back in the future.
Thanks for your 5-star review, Ilana! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!
from housekeeping to management, staff was top notch. clean rooms.
Annie
Stayed 3 nights in Apr 2024
Response from GM on May 6, 2024
Thanks for y our 5-star review, Annie! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Cynthia! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Felisa! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, David! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!
Loved the warm cookies at the desk and cold water bottles in the room! Nice touch!
Lydia
Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
Thanks for your 5-star review, Lydia! We are so happy to hear you enjoyed your stay and look forward to welcoming you with more of our signature DoubleTree cookies on your next visit to Downtown Madison!
Thanks for your 5-star review, Wafa! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
10/10 Excellent
Kean
Travelled with family
Apr 21, 2024
Liked: Amenities
Friendly staff
Kean
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Thanks for your 5-star review, Kean! We are so happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Chaim! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Hector! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Loved the proximity to UW and great restaurants! And the staff could not have been nicer and more helpful!
Jaime
Stayed 2 nights in Apr 2024
Response from GM on Apr 5, 2024
Thanks for your 5-star review, Jaime! We are so happy to hear you enjoyed our near campus location and friendly staff. Looking forward to welcoming you on your next visit to Downtown Madison!
The team here is second to none! Best experience I have had. The staff is amazing; everyone is friendly, helpful, and tuned in to what their guests need.
Ann
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Thanks for your glowing recommendation, Ann! We are so happy to hear you enjoyed our friendly staff and the incredible service we strive to provide. Looking forward to welcoming you on your next visit to Downtown Madison!
10/10 Excellent
EDDI
Mar 29, 2024
EDDI
Stayed 3 nights in Mar 2024
Response from GM on Apr 19, 2024
Thanks for your 5-star review, Eddi! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Penny! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!
10/10 Excellent
SHELLEY
Mar 25, 2024
SHELLEY
Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Thanks for your 5-star review, Shelley! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
The shuttle service was so convenient to have during our stay and all of the staff was extremely helpful.
Devin
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks for your 5-star review, Devin! We are so happy to hear you enjoyed our complimentary shuttle service and friendly staff. Looking forward to welcoming you on your next visit to Downtown Madison!
Happy to try the Doubletree for the first time. Will be back.
Cynthia
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Thanks for your 5-star review, Cynthia! We are happy to hear you enjoyed your first DoubleTree experience and look forward to welcoming you with more of our signature chocolate chip and walnut cookies soon!
8/10 Good
Alun
Mar 1, 2024
Liked: Cleanliness, staff & service
Alun
Stayed 2 nights in Feb 2024
Response from GM on Mar 5, 2024
Thanks for sharing your review with us, Alun! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Mark! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Love the place and location, staff was great and able to walk to many different places.
David
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Thanks for your 5-star review, David! We are happy to hear you enjoyed our friendly staff and central location. Looking forward to welcoming you on your next visit to Downtown Madison!
10/10 Excellent
Lori
Feb 23, 2024
Lori
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thanks for your 5-star review, Lori! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Motel was fine. Restaurant had good selections & food. Lots of construction in the area which made driving a little difficult.
Debra
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thanks for sharing your review with us, Debra! We are happy to hear you enjoyed our onsite restaurant and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your glowing recommendation, Melia! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
10/10 Excellent
Christian
Feb 20, 2024
Christian
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thanks for your 5-star review, Christian! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
It was a quiet clean room. We were exhausted. I will definitely stay at this location again.
Kerrie
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thanks for your glowing recommendation, Kerrie! We are happy to hear you had a peaceful stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Winnie! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for sharing your review with us, Nicholas! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your glowing recommendation, Fred! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
The location was excellent and within many of the University's facilities.
paul
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thanks for your 5-star review, Paul! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, Spencer! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your 5-star review, David! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Great visit. Good break. The shuttle service was extremely convenient
Jeffrey
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Thanks for your 5-star review, Jeffrey! We are happy to hear you enjoyed our complimentary shuttle service and look forward to welcoming you on your next visit to Downtown Madison!
We love this hotel. Updated. Clean. Friendly. Close to our Badger. Walkable to campus plus they offer a shuttle as needed
Stephanie
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Thanks for your 5-star review, Stephanie! We are happy to hear you enjoyed our near campus location and complimentary shuttle service. Looking forward to welcoming you on the next trip to visit your Badger!
Thanks for your 5-star review, Janet! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
10/10 Excellent
LISA
Travelled with family
Feb 7, 2024
Liked: Amenities
Great check in! Friendly staff!
LISA
Stayed 2 nights in Feb 2024
Response from GM on Feb 8, 2024
Thanks for your 5-star review, Lisa! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Madison!
The availability of the shuttle was nice; the bartender was new & unsure of pricing; charged us $25 for 2 Kahlua/crème drinks; I could have bought a whole bottle for that amount?
Linda E
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Linda, Thank you for staying with us and for sharing your feedback. We are so sorry to hear you experience in the restaurant was less than perfect. Your insight has been given to our Director of Food & Beverage so he can work on training with the aforementioned bartender and provide any clarity surrounding pricing. We hope to be able to welcome you on your next visit to Downtown Madison.
10/10 Excellent
Brian
Feb 4, 2024
Brian
Stayed 2 nights in Feb 2024
Response from GM on Mar 20, 2024
Thanks for your 5-star review, Brian! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your glowing recommendation, Lucille! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
Thanks for your glowing recommendation, James! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!
i really had a good stay here. the staff were all super friendly and the chauffeur services were really helpful since i was unfamiliar there. when i stayed there was construction going on right outside of the entrance which made it hard to get in but that wasn’t the hotels fault. the entrance was hard to find though.
Malorie
Stayed 1 night in Dec 2023
Response from GM on Jan 29, 2024
Thanks for your 5-star review, Malorie! We are so happy to hear you enjoyed our friendly staff and the outstanding service our team provides. Looking forward to welcoming you on your next visit to Downtown Madison!
Absolutely a great stay. We will be staying here again. Not only were all the staff great the room was really clean and great beds and pillows. If I could give a rating better the 5 stars we would. You can book this hotel with peace of mind you will have a great stay. Oh, the added bonus was the amazing free cookie upon check-in.
Gordon
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thanks for your 5-star review, Gordon! We are happy to hear you enjoyed your stay and look forward to welcoming you with more of our signature DoubleTree cookies on your next visit to Downtown Madison!