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Indoor pool
Indoor pool
Flat-screen TV
Premium bedding, in-room safe, iron/ironing board, free WiFi

Guest reviews

4.1/5 Very good
1,769 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Spa
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationBanff National Park Information Centre11 min walk
Popular LocationBanff Lake Louise Tourism Bureau11 min walk
AirportBanff, AB (YBA)8 min drive
Popular LocationTunnel Mountain8 min drive

Choose dates to view prices

  • Standard Room, 2 Queen Beds

    4.4/5 guest room rating

    Room amenities

    • 300 sq ft
    • Sleeps 4
    More detailsStandard Room, 2 Queen Beds
  • Superior Room, 2 Queen Beds

    4.2/5 guest room rating

    Room amenities

    • 300 sq ft
    • Sleeps 4
    More detailsSuperior Room, 2 Queen Beds
  • Corner Suite with Spa Bath

    5/5 guest room rating

    Room amenities

    • 500 sq ft
    • Mountain view
    • Sleeps 3
    More detailsCorner Suite with Spa Bath
  • Standard Room, 1 King Bed

    4/5 guest room rating

    Room amenities

    • 300 sq ft
    • Sleeps 2
    More detailsStandard Room, 1 King Bed
  • Superior Room, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 300 sq ft
    • Sleeps 4
    More detailsSuperior Room, 1 King Bed
  • Standard Room, 2 Double Beds

    4.1/5 guest room rating

    Room amenities

    • 300 sq ft
    • Sleeps 4
    More detailsStandard Room, 2 Double Beds

About this area

Banff

In the city centre, Banff Caribou Lodge and Spa is in an area with great shopping. Banff Springs Golf Club and Upper Hot Springs are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tunnel Mountain and Cave and Basin National Historic Site. Take in the nearby slopes with cross-country skiing and snowboarding, or try out other outdoor activities such as snowshoeing and snow tubing.

Visit our Banff travel guide
Map
Popular Location

What's nearby

  • Banff National Park Information Centre - 11 min walk
  • Banff Lake Louise Tourism Bureau - 11 min walk
  • Banff Centre for Arts and Creativity - 16 min walk
  • Canada House Gallery - 17 min walk
  • Tunnel Mountain - 8 min drive

Getting around

  • Banff Station - 17 min walk
  • Calgary, AB (YYC-Calgary Intl.) - 92 min drive

About this property

Banff Caribou Lodge and Spa

3.5-star spa hotel near Banff Lake Louise Tourism Bureau
A full-service spa, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a steam room are on-site. All 190 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Room service (during limited hours), premium bedding and free local calls are among the other amenities available to guests.
Banff Caribou Lodge and Spa offers 190 forms of accommodation with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Garage
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: CAD 15.00-30.00 for adults and CAD 10.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Bike hire
  • Full-service spa
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference space (765 square feet)

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe

Policies

Check-in

Check-in between 4:00 PM and 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 15.00 and CAD 30.00 for adults, and CAD 10.00 and CAD 20.00 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available

Frequently asked questions

Can I cancel my reservation for free at Banff Caribou Lodge and Spa and receive a full refund?
Yes, Banff Caribou Lodge and Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Banff Caribou Lodge and Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Banff Caribou Lodge and Spa?
As of Aug 4, 2020, prices found for a 1-night stay for 2 adults at Banff Caribou Lodge and Spa on Aug 9, 2020 start from CA $198, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this property pet-friendly?
No, pets are not allowed at this property.
What time is check-in at this hotel?
Check-in is from 4:00 PM to 2:00 AM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 11 AM.
Where is Banff Caribou Lodge and Spa located?
Located in the heart of Banff, this spa hotel is 0.6 mi (0.9 km) from Banff Lake Louise Tourism Bureau, and within 3 mi (5 km) of Cave and Basin National Historic Site and Tunnel Mountain. Banff Springs Golf Club and Banff Gondola are also within 3 mi (5 km). Banff Station is 17 minutes by foot.

Guest reviews

Overall score and ratings for Banff Caribou Lodge and Spa

4.1
Very good
5 - Excellent
670
4 - Good
722
3 - Okay
238
2 - Mediocre
100
1 - Poor
39
4.2
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.0
Property condition

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities

No A/C One small fan per room... Key scan wasnt working for the first 4 hrs of my stay Mask rule in lobby isnt enforced

Stayed 2 nights in Aug 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

A really cute/quaint place to stay. Loved the caribou/chalet-themed decor, enjoyed the Keg restaurant on the ground floor with a mountain view, excellent customer service with friendly and knowledgeable front desk staff (we asked for many recommendations on places to see around Banff). About a 15 min easy walk from downtown Banff. Only thing that sucked is that they didn't have many of the pool / spa services available (due to covid), and reduced spa services were only available on weekends, would've loved to experience those as well - maybe next time. But we were mostly out exploring and hiking anyway. Also to note - room service (food) is only available when the Keg restaurant is open. Overall, great experience, would recommend!

Stayed 3 nights in Jul 2020

3/5

  • Liked: Cleanliness, property conditions & facilities

This was a nice hotel. The walls are a little thin but not too bad. I dont know if it was because of COVID but you dont get your room done unless you ask. Our room was kind of a wierd set up. The tv was to the side of the bed. The only complaint was the parking. If you can park underground and leave your vehicle there i would suggest you do that. We ended up having to park 3 blocks away one night on the street. It was nice that you could walk almost everywhere except the gondola.

Stayed 2 nights in Aug 2020

2/5

  • Disliked: Staff & service

The room smelled like pee The shampo and conditioner was empty. The staff very Miserable not so friendly. You couldn’t find a parking in the hotel I drove around for an hour and a half to find a parking lot. I asked the front desk and they told me they couldn’t help me meanwhile I could’ve parked my car right in front of the hotel like others hotel do, just for a few hours so I could’ve moved it in the morning very disappointed. I do visit Banff all the time unfortunately I will never stay in this hotel.

Stayed 3 nights in Jul 2020

1/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Aug 2020