- Liked: Cleanliness, staff & service
- Disliked: Amenities
No A/C One small fan per room... Key scan wasnt working for the first 4 hrs of my stay Mask rule in lobby isnt enforced
Stayed 2 nights in Aug 2020
Photo gallery
Guest reviews
Very good
1,769 reviews
Guests rated this property 4.2/5 for cleanliness.
Popular amenities
Free WiFi
Spa
Restaurant
Gym
Breakfast Available
Business Services
Cleaning and safety practices
Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment
Map
521 Banff Ave, Box 1070, Banff, AB
Explore the area
Banff National Park Information Centre11 min walk
Banff Lake Louise Tourism Bureau11 min walk
Banff, AB (YBA)8 min drive
Tunnel Mountain8 min drive
Choose dates to view prices
Standard Room, 2 Queen Beds
Photos of Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
4.4/5 guest room ratingMore detailsRoom amenities
- 300 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
28 square metres m2 room with courtyard views
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe and iron/ironing board
Comfort – Daily housekeeping
Accessibility – Wheelchair accessible
Eco-friendly—Eco-friendly toiletries and recycling bin
Non-Smoking
Superior Room, 2 Queen Beds
Photos of Superior Room, 2 Queen Beds
Superior Room, 2 Queen Beds
4.2/5 guest room ratingMore detailsRoom amenities
- 300 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
28 square metres m2
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe and iron/ironing board
Comfort – Daily housekeeping
Accessibility – Wheelchair accessible
Eco-friendly—Eco-friendly toiletries and recycling bin
Non-Smoking
Corner Suite with Spa Bath
Photos of Corner Suite with Spa Bath
Corner Suite with Spa Bath
5/5 guest room ratingMore detailsRoom amenities
- 500 sq ft
- Mountain view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 2Max children: 2
Room details
1 King Bed
46 square metres m2 room with mountain views
Layout – Separate living room
Relax - Indoor private hot tub and fireplace
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe and iron/ironing board
Comfort – Daily housekeeping
Accessibility – Wheelchair accessible
Eco-friendly—Eco-friendly toiletries and recycling bin
Non-Smoking
Standard Room, 1 King Bed
Photos of Standard Room, 1 King Bed
Standard Room, 1 King Bed
4/5 guest room ratingMore detailsRoom amenities
- 300 sq ft
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
28 square metres m2 room with courtyard views
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe and iron/ironing board
Comfort – Daily housekeeping
Accessibility – Wheelchair accessible
Eco-friendly—Eco-friendly toiletries and recycling bin
Non-Smoking
Superior Room, 1 King Bed
Photos of Superior Room, 1 King Bed
Superior Room, 1 King Bed
4.2/5 guest room ratingMore detailsRoom amenities
- 300 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 2Max children: 3
Room details
1 King Bed
28 square metres m2
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe and iron/ironing board
Comfort – Daily housekeeping
Accessibility – Wheelchair accessible
Eco-friendly—Eco-friendly toiletries and recycling bin
Non-Smoking
Standard Room, 2 Double Beds
Photos of Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
4.1/5 guest room ratingMore detailsRoom amenities
- 300 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds
27 square metres m2 room with courtyard views
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Fridge, coffee/tea maker and limited room service
Sleep – Premium beddingBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe and iron/ironing board
Comfort – Daily housekeeping
Accessibility – Wheelchair accessible
Eco-friendly—Eco-friendly toiletries and recycling bin
Non-Smoking
About this area
Banff
In the city centre, Banff Caribou Lodge and Spa is in an area with great shopping. Banff Springs Golf Club and Upper Hot Springs are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tunnel Mountain and Cave and Basin National Historic Site. Take in the nearby slopes with cross-country skiing and snowboarding, or try out other outdoor activities such as snowshoeing and snow tubing.
Visit our Banff travel guideWhat's nearby
- Banff National Park Information Centre - 11 min walk
- Banff Lake Louise Tourism Bureau - 11 min walk
- Banff Centre for Arts and Creativity - 16 min walk
- Canada House Gallery - 17 min walk
- Tunnel Mountain - 8 min drive
Getting around
- Banff Station - 17 min walk
- Calgary, AB (YYC-Calgary Intl.) - 92 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Garage
- Ski shuttle nearby
Food and drink
- Full breakfast available for a fee daily 7 AM–11 AM: CAD 15.00-30.00 for adults and CAD 10.00-20.00 for children
- 1 restaurant
- 1 bar
- Room service available
- Coffee/tea in a common area
Things to do
- 24-hour fitness centre
- Bike hire
- Full-service spa
- Hot tub
- Steam room
- Yoga classes
Family friendly
- Dry-cleaning service
- Laundry facilities
- Fridge
Conveniences
- ATM/banking services
- Lift
- Free newspapers in reception
- Front-desk safe
- Vending machine
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Ski storage
- Tour/ticket assistance
Languages spoken
- English
- French
Business services
- 2 meeting rooms
- Business centre
- Computer station
- Conference space (765 square feet)
Spa
- 6 treatment rooms
- Aromatherapy
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage/treatment rooms
- Reflexology
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair accessible (may have limitations)
More
- Fireplace in reception
- Smoke-free property
Room amenities
Bedroom
- Hypo-allergenic bedding
- Linens
- Premium bedding
Bathroom
- Eco-friendly toiletries
- Hairdryer
- Shower/bathtub combination
- Towels
Entertainment
- TV channels
- Flat-screen TV
Food and drink
- Coffee/tea maker
- Fridge
More
- Free local calls
- Iron/ironing board
- Recycling
- Safe
Policies
Check-in
Check-in between 4:00 PM and 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between CAD 15.00 and CAD 30.00 for adults, and CAD 10.00 and CAD 20.00 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Frequently asked questions
Guest reviews
4.2
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.0
Property condition
- Liked: Cleanliness, staff & service, property conditions & facilities
A really cute/quaint place to stay. Loved the caribou/chalet-themed decor, enjoyed the Keg restaurant on the ground floor with a mountain view, excellent customer service with friendly and knowledgeable front desk staff (we asked for many recommendations on places to see around Banff). About a 15 min easy walk from downtown Banff. Only thing that sucked is that they didn't have many of the pool / spa services available (due to covid), and reduced spa services were only available on weekends, would've loved to experience those as well - maybe next time. But we were mostly out exploring and hiking anyway. Also to note - room service (food) is only available when the Keg restaurant is open. Overall, great experience, would recommend!
Stayed 3 nights in Jul 2020
- Liked: Cleanliness, property conditions & facilities
This was a nice hotel. The walls are a little thin but not too bad. I dont know if it was because of COVID but you dont get your room done unless you ask. Our room was kind of a wierd set up. The tv was to the side of the bed. The only complaint was the parking. If you can park underground and leave your vehicle there i would suggest you do that. We ended up having to park 3 blocks away one night on the street. It was nice that you could walk almost everywhere except the gondola.
Stayed 2 nights in Aug 2020
- Disliked: Staff & service
The room smelled like pee The shampo and conditioner was empty. The staff very Miserable not so friendly. You couldn’t find a parking in the hotel I drove around for an hour and a half to find a parking lot. I asked the front desk and they told me they couldn’t help me meanwhile I could’ve parked my car right in front of the hotel like others hotel do, just for a few hours so I could’ve moved it in the morning very disappointed. I do visit Banff all the time unfortunately I will never stay in this hotel.
Stayed 3 nights in Jul 2020
This traveller didn’t leave comments with their review
Stayed 1 night in Aug 2020