Front of property
Check availability

Reviews of Metropole Hotel

3.5 out of 5
Metropole Hotel
No. 493-501 Avenida da Praia Grande, Macau

Reviews

7.8

Good

Rating 10 - Excellent. 114 out of 598 reviews" "
Rating 8 - Good. 313 out of 598 reviews" "
Rating 6 - Okay. 128 out of 598 reviews" "
Rating 4 - Poor. 26 out of 598 reviews" "
Rating 2 - Terrible. 17 out of 598 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

KIT SZE

Travelled with group
Liked: Cleanliness, staff & service
Everything was good, just the mattress was so hard
Stayed 4 nights in Jan 2021
Response from Claire on May 20, 2021
Dear guests, thank you for spending your precious time here to leave your comments. We welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions. Thank you!

10/10 Excellent

NdRe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities provided well, breakfast was okay, location was good
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is strategically located because it's so near the senado square and the man made lake.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is well Center to Macau attractions. Our room was very quiet, comfortable and spacious. Service was excellent. The breakfast was ok, the breakfast room a bit small for the number of guests
Stayed 2 nights in Jan 2020

6/10 Okay

Jane, Taipei

Travelled with family
Liked: Cleanliness, staff & service
The location is excellent for visiting historic sections of Macau and close to a free shuttle to casino resorts in Cotai. Rooms are clean and beds comfortable. We had adjoining family rooms and the second room had twin beds and a sofa bed, perfect for three children. The rooms were pokey with little natural light. It is a very old hotel and, though clean, feels rundown. Breakfast is very basic.
Stayed 4 nights in Dec 2019

8/10 Good

Velma

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Friendly English and Chinese speaking front desk staff. Decent location, near food and shopping.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Lay Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A ‘wow’ experience
The duplex was value for money as we had paid a special price not offered by the other hotel booking sites As I have a strong sense of smell, I detected a slight musty smell from the shower curtain after a shower. Perhaps the hotel could consider using a curtain made of synthetic material to prevent such smells. Overall, we had a pleasant stay, given the attention the hotel paid to the cleanliness, decor and amenities in our room
Stayed 1 night in Dec 2019

10/10 Excellent

Kacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they need to renovate the bathroom; it looks very old, rusted, not so clean and outdated. Other than that it’s a good budget hotel . It’s located at the center of the city. It’s very convenient location and you can pretty get around in walking distance. The hotel provides free shuttle to ferry terminal. The staffs are helpful too
Stayed 1 night in Dec 2019

8/10 Good

Kwee Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel in city centre
Very convenient hotel in the centre of town ,,the room was a bit smaller than I would have liked and the Wardrobe was tiny but everything worked and it was clean . breakfast was rather local but as I would have preferred a more Western breakfast but there were plenty of other cafes nearby to top up on the breakfast experience. staff were friendly and helpful at the front desk and although most of the dining staff were Chinese some did speak English
Stayed 4 nights in Dec 2019

6/10 Okay

Des, MY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect . The staffs was informative . But most of them seem unwilling to wish the guest . Unlike other hotel I stay before . They never wish the guests morning , afternoon or evening ...and seems their smiling is costly to them :) Most of them look serious and stress ...
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No discretionary resolutions for unable entering Macau due to special safety arrangement that we can't even check in.No refund and no booking change is allowed.
Stayed 1 night in Dec 2019
Response from Claire on Dec 22, 2019
Dear Guest: Thank you very much for your stay and comments. We have been assisting you with your question.However, we are very sorry that your reservation cannot be changed or cancelled due to the order policy. For special reasons, you need to provide proof so that we can apply for you. But unfortunately in the end we did not receive the relevant proof. Please allow us to express our sincere apologies to you, and we hope to have the opportunity to serve you in the near future.

8/10 Good

Foo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There was hair found on the hand tower
Stayed 3 nights in Dec 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Staff, food, cleanliness and Maid service.
Stayed 6 nights in Nov 2019
Response from Claie on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

10/10 Excellent

MYRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

8/10 Good

Tan, singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very centralised located, accessible to the casino belt
Stayed 2 nights in Nov 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

8/10 Good

Elysa

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

8/10 Good

Richie

Travelled with group
Easy check in and out. Hotel is clean, and feels fresh as you enter the assigned room. The bathroom is well maintained as well. The size of the room is ok.
Stayed 1 night in Oct 2019
Response from Claire on Dec 18, 2019
Dear Guest: Thank you very much for your stay and comments. We hope to have the opportunity to serve you better in the near future.

4/10 Poor

Amarbir

Travelled with group
Disliked: Staff & service, room comfort
Old hotel, bad customer service... not worth it
I booked a room for 4 people for two days. Photos shown and explanation provided on hotels.com was two queen beds with tv area with sofa and tables etc. I paid extra as I wanted 4 of us to stay in same room. Single room with queen/king bed was half price, but I opted to pay for option I wanted/liked. when I checked in I got one bed and one sofa bed which was uncomfortable, low and small. I went to front desk and spoke to manager, who gave me another option which was split level but same issue one queen and one sofa bed. Language was also problem. In the end I opted for second option. It was uncomfortable and not what I paid for. Breakfast was below par rather poor. Room service was ok Front desk service was poor. I requested to call cab at checkout and lady on front desk declined with some stupid reason (cannot use hotel phone)
Stayed 2 nights in Sep 2019

8/10 Good

HUI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Haidee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Relaxing, convinient
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Make sure you don’t take any snacks out of the hotel because they charge you $20 per bag of snacks.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the cleanliness of the room. It did not have a swimming pool or a fitness center. Very few of the staff spoke or understood English.
Stayed 5 nights in Aug 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is too old, not so good. I do not like it.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Good location. Friendly and helpful staff. Flexible policy to allow us to check in at 2 pm. Nice breakfast, have a lot of choices. Overall, a very pleasant experience in staying with Metropole hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workers are friendly, room is the right size,cozy
Stayed 1 night in Jul 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Metropole is a good value hotel in a great location in Macau. The room was spacious and clean and the beds were very comfortable. Walking distance to Senado Square and the Lisboa and Wynn casinos.
Stayed 2 nights in Jul 2019

8/10 Good

Mag, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family suite and clean. Hotel provides bus shuttle from and to Macau Outer Ferry terminal. Show hotel bookings to the driver.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything! Location is ideal to walk to World Heritage sites. Breakfast is good enough for my children to wake up early! Staff were wondefully helpful esp housekeeper Moon, frontdesk Kenny and cafe server Maria. Our deluxe room was a duplex! Best hotel bed ever.... our second time here is testimony that the Metropole Hotel is fantastic!
Stayed 4 nights in May 2019

4/10 Poor

TENG

Liked: Staff & service, room comfort
Room must make clean because my room has small cockroach thanks near coffee table there
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, walking distance to Senado square and ruins of St Paul.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and good for value
Convenient location Clean and tidy Worth the money
Stayed 1 night in May 2019

8/10 Good

YM

Travelled with family
Liked: Cleanliness, staff & service
Good location, nearby shopping and attraction spots.
Stayed 3 nights in Apr 2019

8/10 Good

Sharon, singapore

Travelled with family
Liked: Cleanliness, staff & service
Location is good. Staff is friendly and was upgrade to deluxe. Breakfast not fantastic but OK. Everything is fine except no table in the room.
Stayed 3 nights in Apr 2019

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay!
Great location, very close to the historical sites. The room was great too, clean and comfortable.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the family room for 5. Space was enough but the sofa bed was a bit hard.
Stayed 2 nights in Apr 2019

8/10 Good

Chi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is convenient if you wanna walk around San Malo area. Rooms are spacious but a bit dated. Wifi sucks. Friendly staffs.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is only after your money and cares nothing about you as a person. My wife ran into an unexpected issue at the Macau border and could not enter the city. Expedia agreed that the circumstances were unusual and beyond our control, but the hotel simply rejected any idea of any refund for any of the 13 days of the booking. Shame on you. Next time we are in Macau, guess where we will stay? Not at Metropole.
Stayed 13 nights in Mar 2019