Mabula Game Reserve Vacation Packages

The staff are amazing all so friendly and happy to help. The free shopping centre shuttle is great too. Only thing that could be improved would be a fridge in the room

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Excellent hotel with great restaurants, gym, pools (heated and non-heated) and spa. Service was fabulous and rooms were large, clean and very comfortable. Only negative would be that the shuttle service was very expensive compared to Uber.