2/5 Poor
MADELINE
Travelled with partner
Jun 24, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing experience for a number of reasons. The hotel’s entrance and lobby are completely inaccessible as they are performing significant renovations, the only way to access the hotel is through a vehicle parking garage door on the opposite side of the block, and there were no real signs to explain how to do this. The “check in” was just a tiny desk in a narrow hallway, it honestly looked more like a hostel than the 4-star hotel they are listed as on Expedia . The room was well decorated and cool, but not very clean. There were multiple hairs in the bathtub/ toilet area and the shower did not drain so a 10 min shower resulted in a pool of 3-4 inches of water. None of the renovations or instructions for how to access the property during them were communicated online or once we booked, I would absolutely NOT recommend staying here while these are going on as you can easily stay somewhere nicer, cleaner and more convenient for 175 CAD per night. The staff offered no compensation for the inconvenience of the renovations. The front desk staff also didn’t let us pay the city tax upon checkin so by the time we were checking out and trying to make the train to the airport there was a big line. I do not recommend staying here.
Stayed 1 night in Jun 2022