Luning Vacation Packages

Great hike behind the hotel.

Tried different hotels throughout the years but after finding juniper springs, I fell in love. Take my wife here and now our 1 year old son as well. Unfortunately this time we visited it wasn’t so pleasant, at least from staff. I noticed my deposit didn’t process when I first booked, so I called juniper to correct that but they told me to call Expedia cause they couldn’t process themselves since it was booked through Expedia. I then call Expedia and they said they’d get it settled for me, continued with our call and an agent told me we’re good for booking, I asked if I needed to put my deposit in still but they told me we were all good for full payment when checking in. When I arrived after a 7 hour drive to check in, they couldn’t find my reservation. Other front desk worker told me they cancelled my reservation since I didn’t pay my deposit. I then tried explaining to them that I called both parties multiple times to try to get that resolved and that juniper told me to call Expedia after trying to pay that deposit. She kept rudely telling me “you didn’t pay, you didn’t pay” and then to book at front desk if I wanted to. Worker that was initially helping me told me to book through Expedia again for points, thankfully he was being as helpful as he could be. Wasn’t too pleased with the other worker considering the fact that we love this place and she wouldn’t let me explain myself without being rude, I was left with no options when trying to pay the deposit.

This is the 3rd year in a row I have stayed here for a night on the way up north. I love it because of being surrounded by mountains, trees and the crisp alpine air. There are restaurants and shops in this large lodge complex so once I park I do t have to go out again. The room is well stocked, clean and comfortable. Front desk staff is informative and professional.

Nice big room. Wood floor non carpet. Bathroom need some update. Bed comfort was ok. Sofa bed was bad, lots of crumbs on it, and no bedsheet on it. So, I didn't let my kids sleep on it. We only stay for 1 night, so I didn't make further request. I think if I will return again, I would request to stay on 3rd floor. The floor above us, the guests walk back and forth NON STOP!! and we can hear the floor creaking noise all night and we didn't sleep too well because of that. There are trucks or construction vehicle in the middle of the night like 11pm-1am making loud engine noises ... But front desk manager was nice during check in and out.

Beautiful property, nice room