Lucia Vacation Packages

Where our villa was, ocean view is partial. Would have loved it if there are more options for a partial or full ocean view since this can impose the right expectations. Checking in at 0400pm, would have expected the room to be ready but needed to wait 10-20 minutes. Dining is also disappointing since even as a guest there, there's no option for food room service - so had to drive out again, spend an hour for roundtrip to a restaurant then back. First call to guest services, nobody answered the call so had to call again to get someone to pick up the phone. Villa is spacious, clean, and felt safe around the area. It's good but not too good knowing how much was paid for a nightly stay. Doubtful about coming back here again.

The parking was pretty far

The hotel says very specifically that pets are not allowed. Yet the guests next door to our room had a dog with them; its barking woke us up one night. We informed the management. Apparently, the dog checked out. Also, housekeeping continually neglected to bring washcloths to the room. And, on the subject of housekeeping: we actually had to ASK for housekeeping every morning, by 11, or risk not having the room cleaned. Guests should not have to remind hotels to run a vacuum or make a bed. All this said, our room did indeed have a Bay view from the balcony, and for that was worth it. Once.

Overall the hotel is amazing, the staff is very kind and helpful. The only complaint I would make is there’s a lot of broken utilities. 70% of the lights in our suite didn’t turn on and the switches did nothing, the refrigerator did not have a working ice machine nor did the water from the refrigerator work, only sink tap water was available. Otherwise the suite was in good condition and there was plenty of accommodations and cookware at your disposal. I would definitely stay again, the property just needs some maintenance.

It was clean and there is a lot of shopping and restaurants within walking distance. When I booked it I thought it was within easy walking distance to Carmel By the Sea. It is not.