Lucerne - Higuera Vacation Packages

Everything was great but for only 1 thing , it had just a couple roaches but I can see he’s working on the facility, hopefully that’s one of them, he should have that taken care of before ppl are in the rooms

Wrongly advertised on their website about amenities- no coffee maker, no microwave or ironing board in the room. When quests stone faced guy- he responded candidly that every hotel is different. I asked him that your website shows 50 amenities in the hotel and the most important ones are missing. He pointed to a door that there is a microwave behind that door and coffee machine is 24 hours running. Am I gonna come in Pajamas downstairs to get coffee. The Bathroom looked new but felt like was built by a handyman. The bath tub faucet is crooked and more water flows through the faucet when you even try your best to ur the shower. The sink was other thing to be kept in museum. Looks like nobody cleaned the sink before putting a sealant (I don’t even know if sinks have to be sealed) , bunch of hairs and dirt in each corner of the sink(which are covered by sealant. Room window air conditioner was so loud that after midnight had to turn it off so could sleep. Soaps and body lotion are another commodities to be kept in museum. The guy on first day on June 16 2026, when I checked in was ready to fight with me and even printed amenities in the room and in the premises—Don’t know , where he printed from, website doesn’t distinguish those amenities -in room or on premises. The other 2 receptionists that I came across were amazingly polite and listened. I have all the pictures of bathroom etc Will never face even to that side, forget about staying. Plenty of parking-as no one goes there.

Nice staff. Convenient location.

Very clean, mandatory parking fee that I wish I knew about in advance. Overall comfortable stay

The room was beautiful! Spacious & comfortable. I LOVE the soft, plush carpet :) We had in room dining from the restaurant & the food was delicious! Service from all the staff was superb - everyone was kind & helpful. Can't beat the location overlooking the Pacific Ocean & just a short walk down to the beach or the Santa Monica Pier. I highly recommend this hotel!!