Forfaits vacances – Lower Penn

Une 1ere chambre avec le robinet de douche bloqué sur la position la plus chaude avec une température supérieure à 60 degrés ! Une 2eme attribuée ensuite mais avec la télévision en panne... Puis une 3eme correcte. Globalement tout est usé et nécessite d'être remplacé. La piscine est sale et les vestiaires insalubres ! Bref, il faut chercher ailleurs ! Le personnel est agréable mais complètement dépassé.

Ma chambre était sale en arrivant. Le lendemain matin, j’ai demandé à ce que l’aspirateur soit passé sur la moquette et que le bureau soit nettoyé car on voyait des traces de tasse collantes. Rien n’a été fait à mon retour, c’est tres decevant. Le petit déjeuner n’est pas très bon également.

Excellent room and service

I spent a night at the Brandon Hall Hotel, travelling for business. Pulling up to the hotel, the grounds look nice and the bar/reception area looks inviting. The staff at the reception was lovely, really friendly and welcoming. However, the night was a disaster. First, there was a constant hum in my room - it sounded as if the fan in the bathroom was on at all times. I could not close the door to the bathroom either (you can lock it from inside only). So I spent the night tossing in turning, but that wasn't even the worst. As I was tossing, something scratched my thigh - I started digging in the bed and to my horror, I found a human nail clipping. It was disgusting and honestly, I just gave up on sleep at that point. Not great considering I travelled for business, and had a long journey back after the work day. In the morning, I pulled the sheets off the bed as I always do to help housekeeping. The mattress was completely yellowed with zero protection, only thin bed sheet on top. The duvet had a variety of bodily fluid stains on it. I have complained about it at the reception, even showed a photo of the said nail. I didn't push for any compensation, as I was hoping that the hotel would get back to me directly to resolve the situation, but it appears they are not hence my negative review. I certainly will not be staying there ever again.

The room was on 6th floor. Apparently the hotel was refurbishing some rooms, which is an absolute must… but when you stay for four nights you will be disturbed by the working noise during the day. The room has carpet with disgusting stains. The shower is an old tub. I was surprised the temperature of the water was set to 20 degrees so I have put it to 38… before realising that 20 is the way not to burn yourself. There is an iron with burnt stains. The general atmosphere is bleak. I really regret choosing this hotel and even more having stayed there.