Los Rieles Vacation Packages

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.

We really wanted to like this hotel. Before we even got here, I called with short notice to he fair to arrange transportation, the first person told us it had to be done 3 days earlier and the other one 1 week earlier. Is not stated anywhere. They gave me a taxi driver phone number and he was great! We got to our room and it was nice, the door a little hard to open and the balcony sliding door it was hard to open too and made a really loud noise. After a day the door wouldn’t open anymore and the maintenance guy had to come and open it for us and told us to only use one of the doors to the sliding doors that he tried to fix unsuccessfully. No one ever apologized for the inconvenience but gave us a different room that was a little downgrade. We pack all our stuff to go the other room. The maintenance guy helped us carry our stuff. In the new room the AC wasn’t working and finally they got it working the day after. The food at the restaurants was OK… it might be my experience but to me the service was not great, and got the impression that no one really cared. I even emailed the hotel and expressed how unhappy we were and they didn’t even respond. Wouldn’t come back sadly. We explored outside the hotel and found amazing restaurants and a little town full of locals and that really helped a lot.