This was quite possibly one of the worst hotel experiences I have ever had. My wife and I traveled to CA for the national championship football game. We were charged 500.00 per night for a hotel (Gouging) but it is what it is.
When we checked in the front desk staff was clueless about everything, disconnected, and we didn't feel welcome from the get-go.
Our room- My wife checked the refrigerator because she needed to store breast milk. It was barely cool and rusted. We laid down to rest and there was blood in the bed. We reported this to the front desk and also asked for some additional towels as those had not been properly stocked in the bathroom. It was never taken care of, and when we returned to our room very late after the game, the front desk told us it was too late, and that no staff could bring clean sheets.
I was charged 28.00 for a Tequila and Tonic at the Bar. 28.00!!!!! Seriously.
The morning we left, they have a small cafe area where you can get snacks. I waited for 20 minutes for someone to show up and allow me to check out my Coconut Water.
To top it all off, my wife ended up with three welts, bites on her and was treated today for an infection that was caused by these mysterious bites that showed up after night one. I wonder where those could have come from. Maybe the bloody sheets and nasty room!!!!!
The hotel gave us one night free, but I don't think we should have paid a single penny for this awful experience. Never stay here!!!
