2/5 Poor
Simon
Travelled with partner
Nov. 29, 2021
Liked: Cleanliness
Disliked: Amenities
Let's be clear from the outset, this hotel is subjectively fine. The rooms are clean, the location is excellent, blah blah blah. The main issue here is one of disappointment. I was expecting far more from this property based on the "rating" and the "reputation". However, i am left very disappointed with every single aspect of our stay. Had this property not been so heavily promoted as "luxury" then id probably not have any reason to complain. The list of disappointments begin with the dreadfully small room. Once we arrived and our bags were in the room with us, we couldn't walk around the bed. Again, i stress that this would have been ok had i booked a less prestigious venue, but i was disappointed here. Secondly, we went to the bar for a drink and once seated and our first order received, we had great difficulty in getting the attention of the staff for more drinks. In fact a number of guests in other tables seemed to be having the same issue. Though when we failed to get the attention we wanted, we got up to leave via the bar and were quickly attended to with a bill. Also, the less said about the bar staffs surprise that my Northern ireland money was actually valid in London,the better. Also, the bar closed at 11 (i believe) on the weekend and no drinks could be sent to the room either, this is very unusual for us. Again, this is a subjective review, if this is normal expectancy for London "luxury" then i've set the bar too high.
Stayed 3 nights in Nov 2021