Łódź Vacation Packages

Unfortunately, my stay at Jess Hotel & Spa was very upsetting and left me feeling unsafe. During my stay, another guest who appeared to be intoxicated aggressively slapped me. I immediately asked the hotel receptionist to contact the police. The police arrived and took the situation seriously, but I was informed that, under Polish law, further action would require me to pursue the matter through a civil case in court. What was particularly concerning to me was the hotel’s response to the situation. I was disappointed that there did not appear to be an effective policy or procedure for dealing with an aggressive guest or preventing potential further altercations. As a guest, I would expect a hotel to take reasonable steps to protect the safety and security of its guests when an incident like this occurs. I understand that the hotel cannot control every action of its guests, and I am not blaming the hotel for another person’s behavior. However, I believe the hotel’s handling of the aftermath and its apparent lack of a clear policy for dealing with aggressive guests are serious concerns. For these reasons, based on my personal experience, I would not recommend Jess Hotel & Spa to travelers who prioritize feeling safe and secure during their stay. I hope the hotel reviews its procedures for handling incidents involving aggressive or intoxicated guests so that similar situations can be prevented in the future.

My fiance was in love with the hotel and restaurant.