Lime Springs Vacation Packages

The room was clean, the stay was pleasant.

Bathroom was very dated, shower weak and the thinnest towels I've ever seen in a hotel. We unfortunately arrived late so very few food options once we got there. No security in access to elevators from outside. No coffee in the lobby in the morning.

Staff was friendly and accommodating, Breakfast options were acceptable but not more, Laundry units were non-functioning, stairwells needed vacuuming, Room and was clean including bathroom, Fridge & Microwave. Price matched Accommodations.

Easy to find. Curteous staff.

Poorly trained, defensive reception staff. I’ve stayed several times at the Indigo, mostly because it’s super convenient, clean, updated, and an IHG property. The only downside I’ve ever experienced was the slightly less than enthused reception staff, which I usually shrug off. Meh. I’m ever only there briefly. This particular April stay though, was THE trigger for me. The young lady at the desk pointedly refused to provide a receipt as I booked through Expedia. She was condescending about it as I patiently explained that since I was paying at the hotel and not through Expedia, it is policy for the hotel to be able to provide a receipt. She had an attitude and doubled down on her stance without bothering to confirm if she was mistaken (ofc turns out she was and the property later issued a receipt via email after I had to take the time and inconvenience to chase up upon returning home). I wish I could have recorded the interaction, it was so shocking as a customer and IHG member. Plus, they ran my bill (which they would not let me see) through TWO credit cards, another item to chase up on. I see that the Indigo has had several complaints about the reception staff. Please, you are in the hospitality biz, train your peeps to be more amenable to resolving a problem instead of being so hard nosed and defensive? Coming back next week for another Rochester visit, but have Indigo Rochester PTSD.