Lightfoot Vacation Packages

Tenía cucarachas

I booked this hotel for a one-night stay, and unfortunately, the experience did not meet my expectations, especially considering the price I paid. Upon arrival, the bathroom did not appear to have been properly cleaned. The bathtub was clogged, the water was not draining, and a significant amount of hair came up from the drain. I contacted the front desk, and someone came to the room and stated that the issue had been fixed. However, the following morning, I experienced the exact same problem. The water was still not draining, and the bathtub began filling up while I was trying to shower. I contacted the front desk again, and maintenance came to the room, poured a product into the tub, and advised me to wait approximately 30 minutes before the issue could be addressed. For a one-night stay, having to deal with the same plumbing issue twice was extremely inconvenient. I was unable to take a proper shower during my stay. What was even more disappointing was that I was never offered a room change, an alternative arrangement, or even an apology for the inconvenience. Given the condition of the bathroom, the unresolved maintenance issue, and the lack of appropriate customer service, I do not feel the experience was worth the price I paid.

The hospitality was amazing. And the free games was a nice addition.