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Reviews of Bon Ton Resort Langkawi

4 out of 5
Bon Ton Resort Langkawi
Jalan Pantai Cenang, Langkawi, Kedah

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 137 reviews" "
Rating 8 - Good. 41 out of 137 reviews" "
Rating 6 - Okay. 8 out of 137 reviews" "
Rating 4 - Poor. 7 out of 137 reviews" "
Rating 2 - Terrible. 1 out of 137 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam, Sandy Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at Bon Ton Resort. What we love (and what made us come back) is that this is not your typical resort. The villa's (or houses) are salvaged traditional Malay homes, lovingly given another lease of life. Because of this, there are only x8 on the site, making for a wonderful secluded, exclusive stay. We were fortunate to stay in Yellow Orchid, before receiving an upgrade to Laguna Villa (100 years old). As these are antique properties, some of the doorways are short, so mind your head if you are tall. There are many other things we love about Bon Ton Resort. The staff are amazing: friendly, nothing is too much bother and after a week the team felt like friends. They are also firm animal lovers (the Langkawi Animal Shelter and Sanctuary - LASSie is adjacent) and cats roam the property (there are dogs as well, but they are on leash). For music lovers, they have live music on a Sunday night which we were able to experience and was brilliant. The breakfast included is ample, we did not go hungry.
Stayed 7 nights in Oct 2023
Response from Fara on Nov 13, 2023
Dear Miriam, thank you so much for your kind review. We are thrilled that you enjoyed your stay once again at our resort so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Hopefully, we’ll impress you once again.

4/10 Poor

abdullah

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Danie

Stayed 1 night in Jul 2022

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel with friendly staff. Lovely surrounding and not big hotel for the ones who prefer hotels with 5 to 6 rooms max. Super nice restaurant. Cats all around perfect for kids Maybe, rooms could have more integrated anti mosquitos nets in order to open more windows. Otherwise rooms can be a bit dark. Also, maybe see options to have breakfast offered at the copy cat cafe and not only in the room.
Stayed 4 nights in May 2022
Response from Fara on May 7, 2022
Hi Marianne, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us and we look forward to welcoming you back again to our resort!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Such a beautiful and peaceful place. I miss it already..
Stayed 1 night in Mar 2020
Response from Han on Mar 26, 2020
We really appreciate you taking the time out to share your experience with us and we look forward to welcoming you back again to our resort!

10/10 Excellent

Keyur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Han on Mar 18, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie, los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place not too far from everything. Clean and nice infinity pool
Stayed 2 nights in Mar 2020
Response from Han on Mar 15, 2020
Hi Julie, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us and we look forward to welcoming you back again to our resort! Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Stayed 3 nights in Feb 2020
Response from Han on Mar 15, 2020
Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back again to our resort!!

8/10 Good

Verified traveller

Travelled with family
Unique old houses that has been transformed as guest room. Could be more modern inside especially bathroom. Shower was terrible and room was too hot to stay in during the day. Air conditioner was not able to keep it cool.
Stayed 4 nights in Feb 2020
Response from Fara on Feb 26, 2020
Thanks for staying with us. We work hard to make our guests happy and we appreciate your feedback and suggestion! We will take into consideration and will improve in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Fara on Feb 19, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Latrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Fara on Feb 17, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a unique experience to stay in an antique Malaysian home brought into 21st century comfort. Staff here are wonderful, nothing is too much trouble. The food in the restaurant is the best we had on the island & the restaurant has a relaxed atmosphere. This is a really special place & if you want to get away from impersonal, standard hotel environments this is the place for you. We stayed in Black Coral & the room was beautifully furnished, stylish & comfortable.
Stayed 3 nights in Jan 2020
Response from Fara on Feb 12, 2020
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us and we look forward to welcoming you back again to our resort!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far...my favorite place on the entire 3 country, 15 city excursion. The room was amazing!
Stayed 1 night in Dec 2019
Response from Fara on Jan 13, 2020
Hi, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us and we look forward to welcoming you back again to our resort! Best regards,

10/10 Excellent

Eleena, California

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This wasn’t our first time at Bonton. But it was even better than we remembered. The villas were very clean and oh so comfortable. Mosquitoes can be a nuisance, but the resort provides “combat” kits and all beds are netted. We would come back again!
Stayed 1 night in Nov 2019
Response from Fara on Nov 24, 2019
Hi Eleena, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us and we look forward to welcoming you back again to our resort! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, beautiful and very friendly staff. Will definitely visit again.
Stayed 3 nights in Oct 2019
Response from Fara on Oct 18, 2019
Thank you so much for your kind words. We really appreciate you taking the time for this review and we look forward to seeing you again in the future!

10/10 Excellent

Hulaimat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in the eco cabin
Really enjoyed my stay! I was upgraded to the eco cabin. The breakfast wasn’t great but lots of nice places locally to eat and hang out
Stayed 3 nights in Sep 2019
Response from Fara on Oct 3, 2019
Hi Hulaimat Tinubu, Thank you for your kind review and it was a pleasure to have you staying with us! We work hard to make our guests happy and appreciate your feedback! Regards to the breakfast, we will improve it in the future and once again, I thank you for your kind feedback & It would be a great pleasure to welcome you as our guest once again soon! thanks,

8/10 Good

Sandy, London

Travelled with family
Liked: Cleanliness, staff & service
Sham, the staff at reception was excellent!! Five stars to him for being helpful, accommodating, pleasant, and above all; patient! Overall we had a wonderful stay. Fab place for a bit of Malaysian culture, food was good, the ambiance was lovely and it was cat heaven!
Stayed 2 nights in Sep 2019
Response from Fara on Sep 16, 2019
Hi Sandy, Thank you for your kind review and it was a pleasure to have you staying with us! I will convey the compliment to Sham and once again we thank you for taking time to this review. Looking forward to meet you again next time in the future! Best regards,

10/10 Excellent

Sirpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Fara on Jul 2, 2019
Hi Sirpa, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sirpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique place, I would highly recommend to people who are looking for something different than a standard 5 star resort !
Stayed 3 nights in Jun 2019
Response from Fara on Jul 2, 2019
Hi Sirpa, Thank you so much for your kind words. We really appreciate you taking the time for this review and we look forward to seeing you again in the future!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
We loved the Bon Ton. All the rooms are separate houses in the grounds. All on stilts. The staff would prepare the room for the evening by plugging in mosquito deterrents and spraying. They also left breakfast in the fridge. It’s a delightful hotel where all the staff are super nice and friendly. Wi-fi doesn’t seem to reach the bedrooms. The hotel supports the dog and cat sanctuary next door. There are quite a lot of cats around which we loved but may not be for everyone . It’s located a bit of a walk from the beach but we got Grabb taxis and it was £1.50 for a ride. Overall I would definitely recommend this hotel and hope to go back.
Stayed 5 nights in Jun 2019
Response from Fara on Jun 12, 2019
Thank you so much for your kind review. We really appreciated you taking the time out to share your experience with us. Regards to the wifi, we are currently assessing the situation in order to ensure this issue will not happen again in near future. We count ourselves lucky for guest like you and we look forward to welcome you to our resort again!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks the service was amazing
Stayed 2 nights in Feb 2019
Response from Fara on Mar 6, 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we look forward to seeing you again in the future!

10/10 Excellent

Ahmad, Kuala Lumpur, My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our villa (yellow) bath tub was leaking. But overall we enjoy the stay and the cats company.
Stayed 3 nights in Jan 2019
Response from Fara on Feb 4, 2019
Thank you for taking time to shared your experience with us. Apologise for the leaking bath tub and we have addressed this to our team for further action. We hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. The property is a bit aged. I loved th vintage vibes but can do without the insects.
Stayed 3 nights in Jan 2019
Response from Fara on Jan 30, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We will improve it in the future. Once again, I thank you for your kind feedback & It would be a great pleasure to welcome you as our guest once again in the nearest future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Excellent place for a relaxing holiday! The beach is a 20 minute walk from the hotel but you could also spend the day just enjoying the hotel pool. The hotel has a popular restaurant and bar.
Stayed 3 nights in Dec 2018
Response from Fara on Jan 22, 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we look forward to seeing you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from The Management on Dec 19, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good food and courteous staff
Stayed 4 nights in Dec 2018
Response from The Management on Dec 19, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional resort for animal lovers!
This is a beautiful heritage resort made up of traditional Malay houses as the guest rooms. It is a taste of authentic living, so be prepared for creaky, rickety floors, some bugs and wildlife! The shower flows through the floor boards which makes it a different experience to normal! The four poster beds have mosquito nets but there are modern facilities like TV, fridge and kettle etc. One thing to be aware of is that there are cats in the resort, a lot of cats, and they will come in your room. There is an animal shelter nearby, partly funded by the resort so if you have any allergies or don’t like cats then you might want to avoid here. You can occasionally hear the dogs in the shelter barking/howling. Other than that little surprise, the resort was peaceful, authentic and the staff were brilliant. They couldn’t help enough. The food at the Bob Ton restaurant is also excellent.
Stayed 2 nights in Dec 2018
Response from The Management on Dec 19, 2018
Thanks for staying with us. We appreciate your feedback. Glad to know you had enjoyed your stay with us. All of our staff are more than happy to be at your assistance anytime. We look foward to your next visit. See you soon. Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from The Management on Dec 19, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

J-Leman, Singapura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and rustic experience. Great to have cats roaming the resort as it gives the place a more "real and live-in" feeling. If you don't like cats, be aware. There is a nice corner selling local produce/souvenirs, part of the money will go to the nearby animal shelter. The food at the restaurant is excellent. Great service from the staff, all of them are friendly. Will definitely visit again.
Stayed 3 nights in Nov 2018
Response from The Management on Dec 19, 2018
Thanks for your feedback! We always put all of our heart an soul for all guest staying with us. With your feedback, it motivate us to continue doing so. We look foward for your next stay with us. See you soon. Thanks

8/10 Good

Princilia, Penang,Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the restoration of this premise.
Stayed 2 nights in Nov 2018
Response from Management on Nov 11, 2018
Thank you for your recent stay with us. Hope to see your big family fill up our rooms again in the nearest future. It is a pleasure hosting your family holiday at our resort.

10/10 Excellent

Robin, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very interesting and historic rooms, friendly staff, great bread for breakfast
Stayed 4 nights in Nov 2018
Response from Management on Nov 11, 2018
Thank you very much. Hope to see you again in the future.

10/10 Excellent

Laura, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I loved staying at Temple Tree Resort. The room was very spacious and comfortable. The resort is incredibly unique; unlike your typical resort. All the buildings are beautifully restored heritage buildings that have come from different parts of Malaysia. The rooms are furnished with lovely antiques and have a very homey feel. The best part was all the cats that came to visit us (which also made it feel like a home away from home.) They were well taken care of and very sweet. There is lots to do in Langkawi, which some people don't realize. In two days, we went ziplining, explored a waterfall, went horseback riding, swam in the beach, walked around Pantai Cenang and enjoyed the restaurant at Bon Ton. I would definitely stay there again! Another tip: rent a car. It is easy to get around and inexpensive.
Stayed 3 nights in Oct 2018
Response from The Management on Nov 8, 2018
Thank you for your review. We are happy that you enjoyed your stay at our resort! It was a pleasure having you as our guest and we hope to welcome you in the future :)

10/10 Excellent

Emma, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel
We stayed in the Yellow Orchid. The room is beautifully presented, the amenities are really thoughtful (bug spray and repellent, pool caddy), the breakfast in room is a really lovely touch and the outdoor bathroom takes a little getting used to, however is a unique experience. The hotel itself is a little isolated from the main beach area, however it fits perfectly with the resort’s feel. The pool is delightful and the sunset over their lagoon is what makes this experience.
Stayed 2 nights in Oct 2018
Response from The Management on Nov 8, 2018
Thank you for your review. We are happy that you enjoyed your stay at Bon Ton Resort! It was a pleasure having you as our guest and we hope to welcome you in the future :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Fara on Sep 25, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

isla, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel - a unique experience
I stayed three nights and wish it could have been longer. My room was beautiful, and the pool was particularly lovely. The staff were friendly and helpful, and the whole experience was perfect.
Stayed 3 nights in Aug 2018
Response from Syed on Sep 5, 2018
Thank you for your recent stay at Bon Ton and Temple Tree Resort. Thank you for your feedback as well! We really appreciate it! Looking forward to your next holiday with us.

6/10 Okay

Steven

Liked: Room comfort
OK but pricey
OK. Setting was great but breakfast was disappointing and cleaning was average. Expensive for what it was.
Stayed 4 nights in Aug 2018
Response from Syed on Sep 5, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We will improve it in the future. Once again, I thank you for your kind feedback & It would be a great pleasure to welcome you as our guest once again in the nearest future.

10/10 Excellent

Victoria, London

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Oozes charm. So tranquil and beautiful but with an amazing cocktail list, boutique and only 10 minutes walk from lots of action, should you want it! Couldn’t have enjoyed our stay more. Food at the restaurant was delicious. A little more expensive than we had expected but the drinks were very reasonable. The staff were all very lovely, friendly and helpful. The cats are so well looked after and lol about lazily without bothering you. Oh and the pool is divine! Highly recommend!
Stayed 3 nights in Jul 2018
Response from Fauzan on Jul 13, 2018
Thank you for your feedback! We really appreciate it. Hope you enjoyed while staying with us. Looking forward to seeing you in the future.

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great experience
Stayed 5 nights in May 2018
Response from fara on Jun 30, 2018
thank you for your kind feedback and we are really appreciated it!

10/10 Excellent

gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of character and interest
I really liked the Bon Ton. Not standard in any way but interesting and beguiling. It might not be everyone’s cup of tea but it was mine. I loved the rooms, furnishings and the food. Food was a tad more expensive than it need be, & staff were occasionally very relaxed. But it was all good.
Response from Fauzan on Jun 3, 2018
We appreciate your feedback! Thank you for staying with us. Hope you enjoyed while staying with us! We appreciate your feedback!

10/10 Excellent

gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uniquely Creatively Amazing
I totally loved the Bon Ton. My friend was in the Temple Tree, and I in the Bon Ton. But they were both amazing. Gorgeous intriguing properties creatively furnished, fabulous food and restaurants, lovely grounds and views and friendly helpful staff. I also loved that half of the profits go to the animal shelter. One small detractor for me was the staff (& children) gathered behind my room talking til early in the morning.
Response from Fauzan on Jun 3, 2018
We appreciate your feedback! Thank you for staying with us. Hope you enjoyed while staying with us! We appreciate your feedback!

6/10 Okay

SK, HK

Liked: Staff & service
Quite
Hotel is nearby the airport, but it is not really nearby the main town area. Very quite and dark at night, it will be better and more convenience if you are driving in Langkawi.
Stayed 3 nights in Apr 2018
Response from Fauzan on Jun 3, 2018
We appreciate your feedback! Thank you for staying with us. Hope you enjoyed while staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rustic and charming
Friendly staff, rustic and charming place in 100 year old wood houses; it's a lovely place; great for kids and easy to reach.
Stayed 3 nights in Feb 2018
Response from Fauzan on Mar 27, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, the rooms are really quite something. The hotel staff were all really very friendly and welcoming.
Stayed 2 nights in Jan 2018
Response from Fauzan on Jan 23, 2018
Thank you for your feedback! Really appreciate it! Hope you enjoyed staying with us.

10/10 Excellent

Ean Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Fauzan on Jan 10, 2018
Thank you for your rating. We really appreciate it! Hope to see you again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing. - vibe
We stayed in a wooden hut, nicely done with aircon and comfortable bed. Bathroom is open air but very private so you shower under the stairs. Pool is nice and cocktails excellent - overall a very relaxing place to re-energise.
Stayed 1 night in Dec 2017
Response from Fauzan on Dec 14, 2017
Hi there, Thank you for your kind feedback. We are glad that you have a pleasant stay with us and we hope to hear again from you next time in the future. Best regards, Fauzan

10/10 Excellent

Dave, Minneapolis, Minnesota, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing and delightful experience
Not at all a traditional hotel, but rather a collection of individual traditional Malay houses. But with modern conveniences such as air-con, refrigerator, Wi-Fi and versatile lighting. Very friendly and helpful staff. Would definitely stay here again.
Stayed 5 nights in Nov 2017
Response from Fauzan on Dec 14, 2017
Hi Dave, Thank you for your kind feedback. We are glad that you have a pleasant stay with us and we hope to hear again from you next time in the future. Best regards, Fauzan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Malaysian style houses, superb service
One of a kind experience. Houses were lovely, restaurant was great, staff went above and beyond and anticipated our every need. Paradise for cats.
Stayed 2 nights in Nov 2017
Response from Fauzan on Dec 14, 2017
Hi there, Thank you for your kind feedback. We are glad that you have a pleasant stay with us and we hope to hear again from you next time in the future. Best regards, Fauzan

4/10 Poor

Tanya, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Historic traditional rustic stay
Well, not close to beach. No view. Mosquitoes but staff make effort to assist with this. Noisy with dog refuge next door. Many cats and other small animals even in the rooms! No tv, no phone, nice restaurant, nice gift shop. No real room comforts and at this price no great breakfast food. Pool average. We moved to another resort on the beach and will stay there next time.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful houses. Quiet. Lots of cats. Friendly staff and great food.
Stayed 3 nights in Jun 2017
Greetings from Bon Ton, Thank you for your review - we are glad you enjoyed your stay with us. And hope to welcome you again - note that we give special discount to our return guest! if you are coming back to Malaysia. Have a good day. Regards Bon Ton Team

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and calm
The service was top notch. Staff was friendly and would try to help out whenever a need arises. We loved the hut that we stayed in , Blue Ginger. Warning : There are quite a few bugs as the hotel is next to a field and numerous lizards. If bugs freak you out , stay away. If not , a nice getaway from the touristy resorts.