Search Townhomes in Lake Mathews from CA $117

"The room was dirty and had a smell of vomit. I found what looked like rodent droppings on the bathroom sink. Couldn't stay there so I went somewhere else"

"Very Nice Place to stay. "

"I’ve stayed at Ayres properties across California for years, and I never thought I’d be writing a review like this—but this experience at Ayres Suites Mission Viejo was bad enough to lose me as a customer for life. My stay was a complete disaster from start to finish. The first night, I had to switch rooms because of a dog barking nonstop. Not occasional noise—constant, disruptive barking that made it impossible to relax or sleep. While the staff did move me, that’s where any semblance of resolution ended. The second room was somehow worse. I dealt with loud, persistent banging throughout the night—walls, ceilings, who knows—but it went on for hours. Again, sleep was out of the question. It felt like there was zero sound insulation and zero regard for guest comfort. By the next night, I’d had enough. It got so bad that I packed up and drove all the way back to Arizona at 9:30 at night just to escape the noise and frustration. That’s how unbearable the situation was. To make matters worse, they refused to reimburse me for the unused night—even after everything that happened. No accountability, no effort to make it right, just a shrug and a charge on my card. For a brand I’ve trusted my entire life, this was beyond disappointing. It was unacceptable. Between the noise issues, the lack of proper resolution, and the refusal to stand behind their service, I won’t be staying at any Ayres property again. If you value sleep, basic comfort, and quiet.. stay elsewhere. "

"Hotel was beautiful, clean and absolutely perfect. "

"I love this place. I feel comfortable. and safe It’s clean. Staff are really friendly "

"Love this hotel! Besides elevator going to the 600 rooms. The one on the right doesn't feel stable on the floor boards but everything else is amazing!! Breakfast is always the best!! Love this hotel! So close to everything as well!"

"Rooms are to old , dirty smelly , No hot water in rooms they have to move me to another room that has thesame problem , bad experience and price was also to high for an old hotel "

"Breakfast was satisfactory. The room was clean and comfortable. However, the shower handle fell off when I tried to turn it on, and the bathtub appeared to be old."

"Not great"