Laguna Vacation Packages

My husband and I had previously stayed here back in 2023. The property has been renovated since then and was much cleaner than our last stay. The staff were all very welcoming and helpful. The location is central to everything in the CBD. Our apartment had a balcony and the room is quite and very spacious.

We had a family room and there was insufficient hot water for the family

We were very happy with our room We were not at all happy with our room being serviced, first night turned jug on and it blew a fuse took ages to fix Never got tea bags and sugar replaced daily had to ring to ask them to do this (Six out of the ten nights) No vacuum cleaning No toilet cleaned in the Ten days we stayed 🙁 disappointing

Unfortunately, our experience was disappointing from the moment we checked out. The front-of-house staff member at reception was discourteous and unprofessional. Her tone of voice, body language, and repeated sighing created an unwelcoming atmosphere and left a very negative impression. It was one of the poorest customer service experiences we have encountered at a reception desk. The room itself was spacious; however, the overall cleanliness was below expectations. While the property requires guests to clean the kitchen and wash dishes before departure, it appears that staff do not adequately inspect these items before the next guests arrive. Several cups, cutlery, pots, and dishes still had dried food residue and stains, requiring us to wash them before use. It seemed that only the beds were made and the floors vacuumed, leaving cleanliness of the kitchenware dependent on the previous guests’ standards. With improved housekeeping checks and more professional customer service at reception, the overall guest experience could be significantly enhanced.