Lagouassem Vacation Packages

Rooms on the ground floor were outside of the pool area so you had little privacy unless you shut the curtains all day. Clean rooms, good location. Sufficient enough amenities apart from first night where we had no hot water. At breakfast we think they were reusing pots of jam from the day before, as on our second day we had apricot jam but underneath the top layer was strawberry jam - which we had on the day before. The staff seemed hospitable at first but this quickly changed. We had an issue with our booking which required the riad to get in contact with Expedia. The riad lied to us and said that they had heard nothing from Expedia, despite Expedia showing proof that they had. We were assured on our leaving day they the riad would sort out this issue for us, yet we were continually lied to. They have since ignored my follow up emails. This is very poor customer service, I would not recommend this riad based on this.

Staff was very helpful and breakfast was delicious. Rooms were little dated needs some care.

The riad is simply beautiful with spacious room, AC (hot and cold heating), hot water, the most comfortable bed and close to the main square but far enough so you cannot hear a thing. If you booked a taxi through the hotel or a third party, they will drop you close to the riad less than 3 minutes walk from the riad itself. The breakfast is fresh, tasty and sufficient to get you started on your day. There is a hammam with massage facilities so you dont have to leave your riad, if you dont want to. The customer services is outstanding. Thank you for a restful and enjoyable first trip to Marrakech. I will be back soon!

Room was clean. Convenient location near souk. No shower curtain so bathroom all gets wet. Our room was next to reception so was noisy. We only stayed one night so was ok.