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Reviews of Hotel Pudu Plaza Kuala Lumpur

3 out of 5
Hotel Pudu Plaza Kuala Lumpur
No 1, Jalan 1/77 C, Off Jalan Pudu, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 213 reviews" "
Rating 8 - Good. 98 out of 213 reviews" "
Rating 6 - Okay. 63 out of 213 reviews" "
Rating 4 - Poor. 14 out of 213 reviews" "
Rating 2 - Terrible. 10 out of 213 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Sedhu Madhavan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Dec 2023
Response from Foo on Dec 5, 2023
Dear guest, thank you for bringing your feedback to our attention and sorry to hear of your bad experience during stay in our hotel. we are committed to improve on our cleanliness and hope to serve u better in future. RegardsHotel Pudu Plaza

8/10 Good

Gin

Liked: Cleanliness, staff & service, amenities
Classic K L stays
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible cleanliness, not ready for guest
We arrive at mid night and the front desk staff said cannot find our booking After half and hour he told us to wait for the room being clean But when we enter the room, is was terrible but we are so tired to change another one, definitely don’t want to stay another night so we decided to change another for the next night Besides, we carrying heavy luggage but the hotel front door have stairs, very inconvenient to us
Stayed 1 night in Jul 2023

2/10 Terrible

Husam Abdulrasool Hammadeh

Disliked: Cleanliness, staff & service, property conditions & facilities
The property used to be good , but now it’s terrible. No maintenance .. the rooms are smelly , moisture everywhere, not clean, bedsheets looks are being used for more than 5 years and never changed .
Stayed 1 night in Dec 2022

10/10 Excellent

CHONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

jason

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bad wifi
Wifi does not work very well If at all at times on the 8 th floor good in the lobby bad in the rooms
Stayed 1 night in Jul 2019

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

The water heater having problem. Can’t control temperature, once on, too hot.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019
Response from Hotel Pudu Plaza on Jan 28, 2019
Dear traveler, thank you for your review and for choosing our hotel. We hope that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location eith great foods around , near to Jln Bikit Bintang and the LRT station is at walking distance
Stayed 2 nights in Nov 2018
Response from General Manager on Jan 13, 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Yu Kiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good in overall. Got shopping centres, nearby local market, food stalls ext. It's convenient, comfortable and good service.
Stayed 1 night in Nov 2018
Response from General Manager on Jan 13, 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Ibrahim, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

SAM KH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Stayed 7 nights in May 2018

6/10 Okay

Sow Lin

Disliked: Room comfort
Hotel Review.
WiFi in room always at 1bar & frequently stopped. Bathroom has no rack for hanging bathing towels. Hand towel supposedly available as listed as sales item but only provided if you ask for it from front office. Housekeeping will tell you no available. TV remote not working properky after new one issued. No info on TV channels available except for Cable movies so can't view International English news. No info on hotel ammenities, so don't know what hotel has except the attached Shopping Mall. The room it gives me has very narrow bedroom area but hugh walking area at entrance of room. Bed is soft but no space to move between bed & TV as I spent a fair bid of time in room.Bathroom very small if you are a large guy not enough space to maneuver, very resticted space. Tap beside toilet leaking. Hand shower not funtioning properly & no glass on wash hand basin. Has smoking rooms on top 4 floors but listed as non-smoking hotel. Very secure hotel as you need to tap your room card on entering lift to press your floor button. Only consulation is there are plenty of delicious & yummy coffeeshop food stores in the vicinity not to mentioned savory black coffee day or night. Offer free shuttle buses to popular Shopping Mall like Bukit Bintang & IKEA Cheras.
Response from Kai on May 5, 2018
Dear guest, Thank you for your kind feedback on our hotel, we do apologies for the inconvenience you had during your stay with us. Please be informed that the room you book was actually Standard Queen our lowest room category, for future visit kindly book for our deluxe room category for more space. Regards

6/10 Okay

Aida , Malaysia

Liked: Cleanliness
Location of the hotel is strategic
Hotel is near from the mall e.g, ikea cheras my town, mid valley. Near from the LRT station. For a Muslim, there are no restaurant near the hotel, but you can go to Kg. Baru. It’s only take about 5 minutes driving.
Stayed 2 nights in Mar 2018
Response from Kai on Mar 28, 2018
Dear Guest, Thank you for your kind feedback on our hotel, please be inform there is few halal restaurant inside the mall that adjoining with our hotel even on our cafe for breakfast are halal. We looking forward to have you back with us in the future, feel free to approach our reception to ask about the surrounding too. Regards

6/10 Okay

rochey, australia

Budget friendly option
Stayed here for 2nights February. Cost only 17 ringgit from Kuala Lumpur Sentral by taxi so I thought that was good. Comfy bed. Wifi was good enough. Check in staff weren't very friendly but I had seen this in other reviews. Joel was friendly at reception. Easy walk to pudu station so we took trains for our stay. I probably wouldn't recommend catching train here on your own at night time as the station is down an alley sort of. A good food spot for breakfast is Ali food corner just a block from hotel, chicken rotti was delicious.
Stayed 2 nights in Feb 2018
Response from Kai on Feb 28, 2018
Dear guest, Thank you for your kind feedback on our hotel, we do take note on the feedback and will highlight to related department and person. Apologies for the inconvenience. Regards

8/10 Good

sivakumaran, Singapore

Liked: Cleanliness, room comfort
Good for basic necessities. Decent room and simple breakfast.
Stayed 1 night in Jan 2018
Response from Kai on Feb 28, 2018
Dear guest, our again soon. Regards, Thank you for your kind feedback, we hope to see y

6/10 Okay

Verified traveller

Value of money
the room are clean , nice location where nearby many food stall
Stayed 1 night in Dec 2017
Response from Kai on Aug 18, 2018
Dear Guest, Thank you for your kind feedback on our hotel, we hope you had a pleasant stay with us. Regards, Khairil Adnan Ibrahim Front Office Manager

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Trip was great and was fun,
Stayed 2 nights in Nov 2017
Dear guest, Thank you for your positive feedback on our hotel, We hope to see you again in the future. Regards, Khairil Adnan Ibrahim Front Office Manager

6/10 Okay

Chew

Overprice for quality provided!
Room Floor is very Dirty! No disposable slippers .
Stayed 2 nights in Nov 2017
Dear guest, Thank you for your positive feedback, we have highlighted the issue to related department. We apologies for the experience you had while your stay with us. Regards, Khairil Adnan Ibrahim Front Office Manager

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Dear Guest, Thank you for your feedback, we appreciate it. Hope to see you again. Regards, Khairil Adnan Ibrahim Front Office Manager

10/10 Excellent

senarathhewage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
One night
Stayed 1 night in Aug 2017
Dear guest, Thank you for your positive feedback, We hope to see you again in future. Regards, Khairil Adnan Ibrahim Front Office Manager

8/10 Good

RANSBEEHARRY

Liked: Cleanliness, staff & service, room comfort
Simply amazing
Stayed 9 nights in May 2017
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Regards, Khairil Adnan Ibrahim Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Our room num 729 had a defective ac, I called to report it and they made me transfer to a different room. Thanks for being so considerate :)
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Regards, Khairil Adnan Ibrahim Front Office Manager

6/10 Okay

Melvin

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

JianMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay with affordable price
Good stay and affordable price.

2/10 Terrible

Hsiao Chi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I almost missed my flight
Frontdesk told me it takes more than 2 hours to go airport, so they will book me a taxi instead. However, after long wait for the taxi, 2 hours left for my flight, there was no any further info. Frontdesk told me to ask information department, information departments told me check with Frontdesk... it was awfully awful and irritated. I got taxi myself and taxi driver told me it only take 45 mins by train to airport. It's a totally terrible hotel to stay. Full of lies and no responsibility.

6/10 Okay

Ayie, malaysia

Good hotel to stay
We check in at hotel a bit late and we have smooth transcation at the reception but just disappointed that before booking i already check that our stay with 3 breakfirst but when arrive at the hotel they say that our stay not included breakfirst. we dont hv time to check with hotel.com because only stay for 1 night..but really disappointed with hotel.com because they mantion have breakfirst but in our booking details don't have..the price that we paid are included breakfirst..actualy its is my first time booking with hotel.com and get this experiance. so guys if you want to booking using hotel.com please get extra check b4 you place the order to avoid the same experiance like me...the hotel is good to stay..tq

8/10 Good

Ezz Eldin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel for the price
Hotel is in a nice location, surrounded by interesting local restaurants. Room is modern, with many electrical outlets and a big television set. Wi-Fi was horrible, unfortunately. Bed comfortable, if a little soft. Well cleaned, quiet, good shower pressure. Staff polite and friendly. For the price, it warrants a recommendation!

6/10 Okay

Häfeli

Liked: Cleanliness, room comfort

6/10 Okay

Raquib

Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall this hotel is a great budget hotel. the price is fine for what we got and for the location. there are often noisy people in other rooms at any hotel you go to, which is annoying. there were a few here, but not too many. i did not eat at the hotel, because a friend informed me that the buffet is not very impressive, and for the price, i did not want to risk being disappointed. there is plenty of choice outside around the hotel!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near berjaya

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good location for shopping and local cafes and restaurants.

6/10 Okay

Verified traveller

Overnight stay
Hotel is not near to any monorail or bus station that's why teksi is the only means of transportation.

8/10 Good

Gary, KL.

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff good and manner.The cupboard in th
Hotel staff excellent.In the room the cupboard need to relocate.

6/10 Okay

Verified traveller

6/10 Okay

Wong

Convenient
Overall is ok. But wifi is not working well

6/10 Okay

TENGKU

Liked: Cleanliness
Shopping hotel and convenience
Did not have my reservation record.Waited for few hours. No connecting room. Except for friendly receptionist and helpful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suggest hotel
Good service for staff,nearby berjaya time square,best choice

8/10 Good

Siew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean
the hotel is centrally-located - a short distance from the light-rail and the "Bukit Bintang" shopping district. If you like street food, Pudu district is a good location.

8/10 Good

Ng

Liked: Cleanliness, property conditions & facilities, room comfort
Late check in, big family suite
Hotel was easy to find. Staffs are nice and helpful except a receptionist. Booked 2 non smoking room but got 1 non smoking room and 1 smoking room. Late check in at 3pm as 1 of the room was not ready and they need an hour to clean up. Room was big, clean and cozy. Disappointed for smoking room as the room was heavy smoke and have stains at the floor and pillow. Toiletries does not included toothbrush and toothpaste. Overall is still ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dihani, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick check in even in mid night...

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Floor Dirty(Dusty)