"Check-in was fast and smooth. When we entered the room, we noticed our teenager did not have a bed. Housekeeping brought a foldout bed.
The room had an infestation of some of the biggest ants we've seen. When I alerted housekeeping, they informed me it was rainy season, hence excessive bugs.
We met the operations manager in the dining area and told her about my room. She sent housekeeping with a bug spay, and they were ordered to leave it in the room with us.
We were given one towel for...