Königstein im Taunus Vacation Packages

The property is amazing and the rooms are spacious and extremely clean and comfortable. The corridors and the landings are in contrast with the rooms and seem a little outdated. The grounds are also very nice although all the focus is especially dedicated to the golf course. The spa was enjoyable with two nice indoor and outside (small) pools. However, we found that for a 4 stars « superior » hotel certain aspects could be improved, in particular in regards to service and food options. It lacked personable service and no particular interest was taken in showing us or explaining where things were in the hotel (ie. we had to explore and find all the amenities ourselves) or what was on the menu (which was written in German) or recommending good options for children (ie. We ended up with very spicy sauces on burgers for children and no one mentioned that perhaps we should choose an alternative sauce for the kids). Just little things that would actually bring this amazing hotel to its 4 stars rating as it felt the structure was worth the stars but not the service.

Everything was perfect

Great hotel with very friendly Staff and a broad range of facilities. Very nice rooms, nice building. The only less great was that once seated in the restaurant, in a quite remote area of a room, they forgot about us and as the waiters apparently work with ‘zones’ the waiter in the zone next to us didn’t even consider warning his colleague, even after looking at us several times, meaning it took 20 minutes and a slightly stronger reminder from our side before he took action and we (family with children) were attended to. After that, we were served very quickly by an experienced waitress and the quality of the dinnermore than made up for the initial neglect.

Staff and location were amazing.