Knappa Vacation Packages

We chose Hotel Deluxe because we love historic boutique hotels, and there were definitely positives. The woman who checked us in was genuinely warm, welcoming, and helpful. Our bedroom and bathroom were clean, and the bed was very comfortable. Unfortunately, the online photos didn't accurately reflect our experience. The lobby and guest room were much smaller than expected and appeared much larger in the listing photos. We also booked a room with a sleeper sofa for our daughter, but the slipcover looked worn and not particularly clean, so we didn't feel comfortable using it. While I appreciate the vintage style, historic doesn't have to mean worn. The lamp in the sitting area flickered constantly, and our third-floor windows were completely covered with frosted film, leaving no outside view. There also wasn't an easy way to get luggage into the hotel. Parking was across the street in an open lot rather than a secured garage. Although we didn't have any problems, the area didn't feel especially comfortable when unloading luggage. And we didn't want to leave anything exposed in the car. The combination of these issues led us to check out a day early instead of staying the three nights we had booked. The hotel has character and the staff was kind, but we left feeling that the online photos created expectations the property simply didn't meet.

Nice location, quiet, good breakfast and dinner, clean

The staff was amazing, but the maintenance was lacking. The overhead light in my cottage was burnt out, and there were issues with the plumbing in the shower and toilet. The fireplace in the room was absolutely fantastic! Location is also superb. My stay was very short, so I was unable to resolve the issues before I left, but I did leave a note.

Very clean and updated

It is centered in a great location for the festivities but checking in was cumbersome. You have to drive to a different hotel and it was 15 min walk and they said you could have the car towed without a pass. It would have been nice to know more about the check-in process we saw other people experiencing the same issue as they arrived.