Kiama Downs Vacation Packages

The front end staff was excellent. The maintenance staff was rude. The cleanliness of our room was disgusting except the bedroom. The refrigerator was leaking all over the floor. Under the kitchen sink was mould top to bottom. This hotel would rank around a 1 star at most. One of the elevators was out of service and the other one you have to wait up to 5 minutes for.

No breakfast available. No water provided. Exceptionally noisy from the road and the washing machines which run at night and can be heard in the room. My room was not cleaned for two days, during my 4 day stay. This was extremely disappointing. By the time I had spoken to Reception to arrange for new towels, I’d run out of time for a shower before an evening out. Reception usually opens after you’ve left for the day and often before your return to the room so very unhelpful. I booked an extra night, was told to pack up all my things only to find out I wasn’t moving rooms. The girl on the desk was not apologetic when I complained that the room hadn’t been cleaned, the bed not made, towels not replaced, instead she implied it was my fault because of the time I booked the room. Do not stay here if you like to be able to be helped by staff at Reception, like your room to be serviced, prefer a quiet room, like to eat breakfast at the hotel. Upon my return to Sydney, I stayed at another hotel which was quiet with clean rooms and helpful staff. I advise against staying here.