Kastellos Vacation Packages

Loved the pool. The villa was really clean and bright. You do need to check into the actual hotel (which this is not, this is the villas), which is like 5-10 mins away by car, and I'll say this now that the hotel does have a restaurant. It was nice that when requested, they quickly delivered an iron and ironing board since it wasn't already inside our villa. The whole property was really clean and well maintained. The view from our villa was nice. The villa does have a steam shower which was nice. It had two bathrooms, one with the bedroom and one downstairs. It had its own dedicated parking spot for our rental car, dishware for cooking, a washer (no dryer), microwave, and a nice refrigerator/freezer. Couple of minor gripes and preferences were that the furniture was really basic and hard plastic so the seating was not comfortable. The wifi was pretty fast (broadband) but extremely high latency (ping) (700+ ms) for those who care about things like that. One of the gripes we had was that there is allegedly "room service" as they leave you food/drink/wine menus in your room and the phone has a room service button, yet if you want to order food, they will make it in their restaurant located at their hotel as previously mentioned and they do not deliver it... so it makes it pointless room service. Overall it was a nice villa, it was pretty quiet, and not too far away from old town Chania (10-15mins).

Beautiful property and excellent staff. There was so much to love, but as others have mentioned

This is a true luxury hotel! It is beautiful, clean, and high end. The superior suite is amazing with a separate master bedroom with a porch overlooking the interior of the hotel with 2 standard chairs. There are two sinks, a large closet, and a chair in the master. The shower features a rain head, 3 body sprayers, and a handheld wand. The potty room is separate and has a small window (blacked out for privacy), but you can open it for fresh air. The sitting area has a large couch, desk and chair, and refrigerator with a coffee maker and tea pot on top. The curtains are button controlled, and you can even close them and turn off all the lights with one button from the bed. The front veranda has a pool with 2 lounge chairs that overlook Chania and the sea. The pool was very clean and refreshing. The veranda top is open, so you can sunbathe in privacy. There was free parking, though it was full when we arrived. We were given free parking in an adjacent alley. The included breakfast features so many options, including brunch, desserts, yogurt, fruit, pastries, etc. You order the day before, and you call when you’re ready for it. They prepare it fresh and deliver it to your suite! All the staff was extremely kind and helpful. We even had complimentary cold bottled water and a bottle of champagne in the fridge upon arrival. I would highly recommend this hotel!

All staff were extremely friendly and helpful. Facilities were very clean. It was great to have a plunge pool which was larger than we thought and it had a beautiful view of the mountains and water. Having a waterpark was a huge plus for our boys. We were pleasantly surprised at how nice the beach facilities were - if choosing all inclusive, you paid for nothing at the beach. There were beautiful covered beds, fruit, drinks, and Prosecco served to you as well as a wonderful beach side bar and restaurant as part of the package; you could also pay as you go and use all beach facilities. While we didn’t use it, there appeared to be plenty of room for chairs by the main pool, and there were always lounge chairs available by the waterslides. Overall, it seemed really well staffed for the number of guests and never felt crowded. There was a wide variety of food every night, always including high quality Greek food, as well as range of other food that made everyone in our family happy. The fruit trays they offer are phenomenal! It was great to be so central for short day trips to Lake Kournas, Chania and Rethymno. Highly recommended.

Everything was fantastic