Kaltenhouse Vacation Packages

There did not clean the fridge. There was a left over cola. They did not refill the shampoo. There was a bottle bit it was empty. There was also no extra toilet paper. After we request them, they put it into the room. But nobody knows English, so communication was really bad.

Lovely hotel that met the needs of a family of four. The location is the key, as it is central to the old town. We used the hotel to explore Strasbourg. The breakfast included was good.

Choosing accommodation based on polished promotional photography often sets high expectations. Unfortunately, my stay at 7Hotel & Spa in Illkirch-Graffenstaden was defined by a sharp disconnect between online marketing and the physical reality on the ground—salvaged only by helpful front desk staff after a necessary complaint. The Arrival and Initial Room Assignment: While the hotel advertises a modern, contemporary wellness experience, the property itself feels noticeably dated. The exterior and common areas lack the crisp, fresh atmosphere shown online, looking stuck in a previous era of hotel design. The issue became critical upon checking into my initial room. Rather than a modern space, I was assigned an old, unrenovated unit in poor condition: Stained Carpet: The flooring was heavily worn with prominent, unhygienic stains. Dated Decor: The room featured scuffed, aged furniture and outdated lighting fixtures. Mismatched Standard: The space lacked the clean, bright ambiance promised in online listings. Unwilling to stay in an unacceptable room, I returned to reception to raise the issue. The receptionist handled my complaint professionally and efficiently, offering an immediate room transfer without pushback.

We loved the location. The room and the staff. The breakfast was yummy.