Jumping Pond Vacation Packages

The cleaning staff didn't quite get the room cleaned that we used. Found a couple of cereal pieces on the floor and we had to search for the TV remote with only finding it on the floor near the head of the bed. Other than that a very nice stay

Loved The amenities. Mountain view was amazing.

The home was absolutely stunning, the pictures don't do the home justice. Even more beautiful in person. Every one of our wedding guest we’re in awe of not only the home, but also the views of the mountains. Corinne was also fantastic to deal with.

Breathtaking hotel and surroundings. The design and branding were understated yet perfect. They were still under construction for their renovations when we arrived, so not all restaurants were open and the pool and spa and gym were not available. They offered shuttles to the Fairmont to use their pool and gym but it does not have the same convenience. In my mind this property is more beautiful and better than Fairmont. Staff is lovely and helpful. Activities and shuttle are awesome. They helped us do E-bike and lent us headlamps for a night hike. Service 10/10. The only issues encountered had to do with the fact that they re-opened before construction was finished. Firstly, they advised us less than one month before the trip about this fact, so too late to cancel or find something else. I had to strongly complain to Expedia and the property manager. In the end they comped our party’s breakfasts and offered free cancellation if I chose. Secondly, our room the first night was not ready or air conditioned/ventilated, which made sleeping difficult. For this they comped us a shuttle trip to Lake Louise and offered to comp our first night. So overall I was happy they compensated us for the issues. However, at checkout I asked about the first night refund and was told it would be done via Expedia, but it was never done and following up with them after yielded no response. I wish I have got it in writing. Still, I would stay there again, that is how gorgeous this place is.