Jacobstowe Vacation Packages

Receptionist Bernadette brilliant

I DO NOT RECOMMEND THIS HOTEL. Very disappointing stay. We were allocated Room 35, which overlooked the car park and was affected by vehicles . The room was dated and in poor condition, with a TV cabinet falling apart, a bedside lamp not working, an uncomfortable sofa bed, old curtains and a damp smell in the bathroom. The duvet cover also did not fully cover the duvet. We were so unhappy with the condition of the room that we checked out on the same day and did not stay overnight. Unfortunately, the room did not meet the standard we expeocted for a hotel and price we paid £460 for 3 nights. I rather stay in the comfort of my home.

Lovely character hotel with a terrific swimming pool

I considered giving this hotel 3–3.5 stars, but the excellent staff genuinely lift it to a solid 4. We stayed three nights in early August with our two children and had a large room with two king beds. Housekeeping missed two items (a glass of stale cider and a pair of socks), which the receptionist quickly resolved. Otherwise, the room and bathroom were spacious and comfortable. Breakfast had limited vegetarian options, but the team—especially Gainsley—looked after us brilliantly, providing vegetarian sausages daily and remembering our needs. Dinner also included thoughtful off‑menu vegetarian dishes. My wife enjoyed a relaxing massage, and although the pool is small, it was fine during our stay. The main issue was the mattresses in Room 51, which were extremely squeaky—loud enough to wake us despite being heavy sleepers. With two kids moving around, restful sleep was difficult. We raised this at checkout and suggested staff test the beds themselves. Despite this, the staff are outstanding—warm, proactive, and genuinely caring. Fixing housekeeping lapses and replacing those mattresses would make the stay significantly better.