Isen Vacation Packages

First thing…you get what you pay for. This is definitely a 3 star hotel. The amenities highlighted in the as for the hotel says it has onsite parking. While true they do, but apparently it’s a first come first serve basis. Therefore, we did not get onsite parking. We tried to ask the receptionist where to park. She was not helpful in this area. The graves she gave me were a 15-25 minute walk from the property. The Ming bed is 2 twins put together. Cleanliness and upkeep for the hotel are a 3 star quality. The breakfast was decent. If I were asked if I recommended this hotel, I’d say if you want a mediocre hotel then this is your spot. Other than that no.

The staff were friendly and accommodating with plenty of smiles. Unfortunately there was building work going on the work noise wasn’t good and it left my car dirty with saw dust etc. however I expect that this work will be completed by next year when we usually stay here.

This hotel is badly in need of a refresh

Dominic was on duty at the front desk during the majority of my stay. He was a tremendous resource when I had questions about planned activities, how to get around the city and how to best get back to the airport. He's a tremendous customer service representative for your hotel -- friendly, well-spoken, positive attitude.

Room was nice and clean and the shower products were delightful. Paulo was instrumental in resolving the issue with our air conditioning unit. He was able to solve the problem quickly and easily with no disruption to our holiday. We really appreciated him!