Superior Apartment, 2 Bedrooms | Living area

Reviews of Colonial Motel Invercargill

4 out of 5
Colonial Motel Invercargill
143 Mary Street, Invercargill, Southland

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 314 reviews" "
Rating 8 - Good. 107 out of 314 reviews" "
Rating 6 - Okay. 33 out of 314 reviews" "
Rating 4 - Poor. 7 out of 314 reviews" "
Rating 2 - Terrible. 5 out of 314 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohd Sukeri

Travelled with family
Good place to stay
Stayed 1 night in May 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Handy location,quite, tidy ,comfortable , room to move in units, and would definitely stay again
Stayed 2 nights in May 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tidy, quiet and comfortable unit, but could do with some maintenance with some paint peeling and the oven needed cleaning.
Stayed 1 night in Mar 2024
Response from Khanh on Mar 26, 2024
Dear Michelle,Thank you for your feedback. We appreciate your input and will address the maintenance issues promptly to ensure a better experience for our residents. We hope to have the oppotunity to welcome you again.Best regards

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness
Very small bedroom
Stayed 1 night in Mar 2024
Response from Khanh on Mar 26, 2024
Dear Malcolm,Thank you for bringing this to our attention. We understand the importance of comfort and space in a living environment. We will take your feedback into consideration as we strive to enhance our accommodations. We look forward to welcoming you again.Best regards,

6/10 Okay

Averil

Travelled with partner
Liked: Cleanliness
Close to queens park. Good location
Stayed 1 night in Mar 2024
Response from Khanh on Mar 24, 2024
Dear Averil,It's great to hear that you found the queen park is closed to our motel. A good location is definitely a plus! We appreciate your comments and hope to have the opportunity to welcome you back again soon. Best regards,

8/10 Good

Sharon

Travelled with partner
Very spacious well appointed unit,with everything we needed. Manager was friendly and helpful
Stayed 3 nights in Mar 2024
Response from Khanh on Mar 16, 2024
Dear Sharon,We're thrilled to hear that you enjoyed your stay in our spacious and well-appointed unit. Providing everything you need for a comfortable stay is always our goal, and we're delighted that we could meet your expectations. Our manager will be pleased to hear your kind words about their friendliness and helpfulness. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Best regards

8/10 Good

Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The manager was not there when we arrived to check in, we had to wait about 20 mins, (along with some other people who arrived after us.) The washing machine did not start when we put the money in. Once we got the manager, she put some more coins in and it went then.
Stayed 2 nights in Feb 2024
Response from Linh on Feb 28, 2024
Dear Lynn,Thank you for sharing your experience.We appologise about the delay during check-in and an issue with the washing machine. However, I'm glad to hear that the manager was able to resolve the problem promptly. Hopefully, the rest of your stay was more pleasant.We look forward to welcoming you and family back to the motel.Best regards,

10/10 Excellent

Deryck

Liked: Cleanliness, room comfort
Invercargill overnight
A beautifully updated motel in great condition.
Stayed 1 night in Feb 2024
Response from Khanh on Feb 24, 2024
Dear Deryck,Thank you for your feedback! We're delighted to hear that you found our motel beautifully updated and in great condition. Maintaining a high standard of comfort and aesthetics is important to us. We look forward to hosting you again in the future.Best regards

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, property conditions & facilities
An older property, had us a bit worried from outside, but nicely done inside. Hostess was friendly and helpful. A good night’s rest.
Stayed 1 night in Feb 2024
Response from Khanh on Feb 24, 2024
Dear Bruce,Thank you for sharing your experience! We're glad to hear that despite initial concerns, you found our property nicely done inside and that you had a good night's rest. Our hostess strives to provide a warm and helpful experience for all guests, and we're pleased that you felt welcomed and supported during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards

10/10 Excellent

Raewyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything we needed
Stayed 1 night in Feb 2024
Response from Khanh on Feb 24, 2024
Dear Raewyn,It's wonderful to hear that we were able to provide everything you needed during your stay! If there are any additional amenities or services you'd like to see in the future, please feel free to let us know. We're committed to ensuring your comfort and satisfaction, and we look forward to welcoming you back for another great experience.Best regards

10/10 Excellent

Jessie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful management team. Clean and tidy apartment. Close to Queens park and town centre, supermarket and restaurants nearby.
Stayed 1 night in Feb 2024
Response from Khanh on Feb 24, 2024
Dear Jessie,Thank you for sharing your experience! We're thrilled to hear that you found our management team friendly and helpful. Providing excellent service is a top priority for us. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.Best regards

10/10 Excellent

DOUG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, updated rooms Great for a family or a couple
Response from Khanh on Feb 24, 2024
Dear Doug,Thank you for your positive feedback! We're delighted to hear that you found our rooms clean and updated. It's our goal to provide a comfortable experience for both families and couples, and we're glad to know we met your expectations. We look forward to hosting you again in the futureBest regards,

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities
The staff were really helpful, and friendly
Stayed 1 night in Feb 2024
Response from Khanh on Feb 24, 2024
Dear Grant,We're thrilled to hear that you found our staff helpful and friendly! Providing excellent service and creating a welcoming atmosphere for our guests are top priorities for us. We look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very tidy and comfortable and affordable would definitely stay again
Stayed 1 night in Jan 2024
Response from Khanh on Feb 24, 2024
Dear Ashley,Thank you for your kind words! We're thrilled to hear that you found our accommodations tidy, comfortable, and affordable. We're glad to know that you had a pleasant stay with us. We'd be delighted to have you stay with us again in the future. Best regards,

10/10 Excellent

Jing

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property was very clean and new decor. The layout of the house was convenient for a family to live in. The services of the property manager was excellent. Strongly recommend.
Stayed 1 night in Jan 2024
Response from Khanh on Feb 24, 2024
Dear Jing,We're delighted to hear that you had such a positive experience during your stay! Ensuring a clean and fresh environment for our guests is a top priority, providing excellent service is at the heart of what we do, and we're glad our property manager met your expectations. Thank you for your recommendation! We look forward to welcoming you and your family back in the future for another enjoyable stay.Best regards

6/10 Okay

Warryn

Travelled with partner
Liked: Cleanliness, amenities
While the room was dated, it was very clean but the ceilings definitely need a refresh.
Stayed 2 nights in Jan 2024
Response from Linh on Jan 23, 2024
Dear Warryn,Thank you for your feedback! We're glad to hear that you found the room clean. We appreciate your observation about the ceilings, and we'll certainly consider refreshing them to enhance the overall ambiance.Your input is valuable to us, and we'll use it to make improvements. Hope to have a chance to welcome you back to our motel.Best regards

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Large rooms and had recently been refurbished. The property was clean and the Manager was very helpful. Good value for money.
Stayed 2 nights in Jan 2024
Response from Khanh on Feb 24, 2024
Dear Mark,We're thrilled to hear that you enjoyed your stay with us! Our recent refurbishments were aimed at providing spacious and comfortable rooms for our guests, maintaining cleanliness and offering helpful service are top priorities for us, and we're glad our manager could assist you during your stay. We look forward to welcoming you back for another enjoyable stay.Best regards,

8/10 Good

Renata

Business traveller
Liked: Cleanliness
Nice but noisy
It is very simple but very nice. Unfortunately I could hear the next door guest talking. That was a bit awkward and annoying as I wanted to sleep and it kept awake.
Stayed 1 night in Jan 2024
Response from Linh on Jan 16, 2024
Dear Renata,Thank you for sharing your feedback with us, and we appreciate your kind words about our simple yet nice accommodations.We're genuinely sorry to hear that you experienced some inconvenience due to noise from the next-door guest. Ensuring a peaceful and restful stay is our priority, and we apologize for any disruption caused during your sleep.We appreciate your understanding and the opportunity to improve. We hope to have the pleasure of hosting you again in the future. If your travels bring you back to Invercargill, we would be thrilled to welcome you back to Colonial Motel.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Linh on Jan 16, 2024
Dear Brenda,Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback.Our team is dedicated to providing the best possible experience for our guests, and it's truly rewarding to know that we have met your expectations. We hope to have the pleasure of hosting you again in the future. Best regards,

10/10 Excellent

Jan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linh on Jan 12, 2024
Dear Jan,Thank you for your rating! Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to hosting you again in the future! Best regards,

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Great space will be back
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Stayed 3 nights in Dec 2023
Response from Linh on Dec 28, 2023
Dear Mr. Peter Marshall,Thank you for the rating! We're thrilled to have met your expectations. We look forward to providing you with another 5-score experience in the future!Best regards,

10/10 Excellent

Ivy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very well looked after, everything was clean and well presented, and we were up graded as well.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location good value and very helpful host
Stayed 1 night in Nov 2023

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from Khanh on Nov 11, 2023
Dear Angela,Thank you so much for taking the time to share your review for us. Customer satisfaction is our top priority, and feedback like yours truly inspires our team to continue providing excellent service and it can help others discover the exceptional service we aim to provide. Once again, thank you for your feedback, and we look forward to serving you and family again in the future. Best regards,

10/10 Excellent

Khan

Liked: Cleanliness, amenities
These people were amazing hosts. Will definitely be back again.
Stayed 4 nights in Nov 2023
Response from Khanh on Nov 8, 2023
Dear Khan, Thank you so much for your kind words! We're thrilled to hear that you had a great time during your stay. We look forward to hosting you again in the future. You're always welcome back.Best regards

10/10 Excellent

michael

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely motel. Good sized kitchen area, good sized dining table and sofa, comfortable bed, wonderful shower, Netflix included, very friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Khanh on Nov 1, 2023
Dear Michael,Thank you so much for your kind words! We're thrilled to hear that you had such a great experience during your stay at our motel. It's wonderful to know that you found our kitchen area, dining table, and sofa to be spacious, the bed comfortable, and the shower enjoyable. We're also pleased to offer Netflix for our guest entertainment. Our staff takes pride in being friendly and helpful, and we're glad it made your stay even better. If you ever plan to return to our area, please do not hesitate to book with us again. We look forward to hosting you once more.Best regards,

8/10 Good

Ming

Liked: Cleanliness, room comfort
Comfortable Stay
Comfortable. Motel was easy to locate.
Stayed 1 night in Oct 2023
Response from Khanh on Nov 1, 2023
Dear Mrs. Khoo,We're delighted to hear that you found your stay comfortable and that our motel was easy to locate. We aim to make our guests' experiences as convenient and pleasant as possible. If you ever return to the area or have any specific requests for your next visit, please don't hesitate to let us know. We look forward to hosting you again in the future.Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It felt really homely , quite big with lovely touches. Perfect for a one night stay in route The Southern Scenic.
Stayed 1 night in Oct 2023
Response from Khanh on Nov 1, 2023
Dear Kathy,We're thrilled to hear that you found our accommodation homely and appreciated the lovely touches. It's wonderful to know that you had a comfortable and enjoyable stay with us. We're also conveniently located for travelers exploring The Southern Scenic route and are delighted that you chose to spend a night with us. If you ever find yourself passing through again or planning a longer stay in the future, we'd be more than happy to welcome you back. Best regards,

10/10 Excellent

Cyrus

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Khanh on Nov 1, 2023
Dear Cyrus,Thanks for your stay with us. We're thrilled to achieve your 10 score out of 10. It's wonderful to know that you had a comfortable and enjoyable stay with us. We'd be more than happy to welcome you back. Safe travels on the rest of your journey.Best regards,

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access, nice quiet location close to explore everything Invercargill & the bluff has to offer!
Stayed 2 nights in Oct 2023
Response from Khanh on Nov 1, 2023
Dear Janet,Thank you for staying with us! We're delighted to offer easy access to all that Invercargill has to offer in a peaceful and quiet setting. Our property is conveniently situated for you to explore the city and its attractions. Whether you're looking to visit local museums, parks, or other points of interest, you'll find our location ideal. We're looking forward to welcome you baclk to our Colonial Motel.Best regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great place. Units have recently been upgraded. Great value for money
Stayed 7 nights in Sep 2023
Response from Khanh on Oct 11, 2023
Dear Paul, Thank you for sharing your positive experience! We're delighted to hear that the units have been upgraded, and you're finding it to be a great value for your money. We're looking forward to seeing you & and family next time. Best regards

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Updated interior and looks clean and modern, exterior lets it down, but try and look past that. Single glazed but warm and comfortable
Stayed 2 nights in Sep 2023
Response from Khanh on Oct 2, 2023
Dear Karl,Thank you for sharing your thoughts on the property. It's great to hear that the interior has been updated and has a modern and clean appearance, and that it provides a warm and comfortable living space. While the exterior might not meet your aesthetic preferences, it's essential to prioritize the comfort and functionality of the interior, especially in terms of energy efficiency with single-glazed windows and it keeps you & family warm and cozy. We're look forward to welcoming you back.Best regards,

4/10 Poor

Helen

Travelled with partner
Disliked: Property conditions & facilities
Property needs painting and upgrading ...does not look like what is on the websites
Stayed 1 night in Sep 2023
Response from Linh on Sep 23, 2023
Dear Helen,Thank you for sharing your feedback with us. We sincerely apologize for any discrepancies you experienced between our property's actual appearance and what was portrayed on our website. Your comments are crucial in helping us make improvements and ensure that our guests have an accurate representation of our accommodations.We are actively working on plans to enhance and refresh our property to meet our guests' expectations. Your feedback serves as a valuable reminder to expedite these improvements. We will also be reviewing and updating our website to reflect any changes or renovations.We appreciate your patronage and hope that you might consider staying with us again in the future.Thank you for your understanding, and we look forward to the opportunity to welcome you back.Kind regards,

8/10 Good

Michelle

Travelled with family
Liked: Amenities, property conditions & facilities
When we arrived at the Colonial I was a little concerned at the run down appearance of the units along the street, however, we were shown to some fabulous units around the back and they were awesome! Bets place we stayed on our whole trip
Response from Linh on Sep 20, 2023
Dear Michelle,We're so glad to hear that your stay at the Colonial turned out to be such a pleasant surprise! It just goes to show that appearances can be deceiving. It must have been a great feeling to discover those fabulous units around the back. Thanks for sharing your experience and choosing Colonial Motel. We hope to see you on your next trip.Best regards,

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and nice touch of heating being turned on for arrival - much appreciated
Stayed 1 night in Sep 2023
Response from Linh on Sep 19, 2023
Dear Gareth,Thank you so much for your kind words! We're delighted to hear that you enjoyed our service and that the heating made your arrival more comfortable. We always aim to provide the best experience for our guests, and your feedback means a lot to us. We look forward to welcoming you back in the future.Best regards,

8/10 Good

Kai, Wanganui

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great just the decor is a little "out of date". Host's recommendations were VERY GOOD!
Stayed 1 night in Sep 2023
Response from Linh on Sep 15, 2023
Dear Kai,Thank you so much for your feedback! We're delighted to hear that you had a great time during your visit and that the host's recommendations met your expectations. We appreciate your comment about the decor, and we take all comments seriously as we strive to continuously improve. We'll certainly consider updating the decor to enhance our guests' experience in the future. We hope to have the pleasure of welcoming you back soon.Best regards,

8/10 Good

Duane

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Good location.
Stayed 3 nights in Aug 2023
Response from Linh on Sep 7, 2023
Dear Duane, Thank you so much for your compliment! We're thrilled to hear that you had a great experience during your stay with us. Once again, thank you for choosing Colonial Motel for your stay. We look forward to welcoming you back in the future and providing you with another wonderful stay. Best regards,

6/10 Okay

v

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is outdated requires maintenance. Not adequate lighting in front of the hotel. Staff were helpful
Stayed 2 nights in Aug 2023
Response from Linh on Sep 8, 2023
Dear Joshi,Thank you for sharing your feedback with us. We appreciate your input, and we're sorry to hear that you found the property to be outdated and in need of maintenance. We take such comments seriously, and we will certainly look into addressing these issues to improve our guests' experience.Your feedback is valuable, as it helps us identify areas for improvement. If you have any additional comments or suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We want to ensure that your next stay with us is even more comfortable and enjoyable.Best regards,

6/10 Okay

Praveen

Travelled with group
Disliked: Amenities
Aging motel, basic facilities the staff did their bedt
Stayed 2 nights in Aug 2023
Response from Linh on Sep 8, 2023
Dear Praveen,Thank you for taking the time to share your feedback with us. We understand that our motel may be showing its age, and we appreciate your understanding in this regard. We're constantly working to improve our facilities and provide a comfortable experience for our guests.Our staffs are dedicated to ensuring our guests have a pleasant experience, and your recognition means a lot to us. Your feedback helps us make necessary improvements, and we look forward to serving you better in the future.Best regards,

8/10 Good

Cameron

Stayed 1 night in Aug 2023
Response from Linh on Sep 15, 2023
Dear Cameron,Thank you for taking the time to rate your experience with us! We truly appreciate your feedback and are thrilled to see that you had a positive experience. We're always striving to provide the best possible service, and your input helps us in our continuous efforts to improve.We look forward to serving you again soonBest regards,

10/10 Excellent

Sacha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice bathroom. Everything you need. Good size tv.
Response from Chris on Aug 3, 2023
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We have looked into each issue that you have noted, many thanks for your feedback to correct and improve our hotel facilities. Thank you again for sharing your feedback. We truly appreciate your words. Kind regards,

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness
This property has everything we needed. There were electric blankets on the beds and the heater was efficient.
Stayed 3 nights in Jul 2023
Response from Chris on Aug 3, 2023
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We have looked into each issue that you have noted, many thanks for your feedback to correct and improve our hotel facilities. Thank you again for sharing your feedback. We truly appreciate your words. Kind regards,

10/10 Excellent

Desiree

Stayed 1 night in Jul 2023
Response from Linh on Sep 8, 2023
Dear Desiree,Thank you for your 5 score rating! We're delighted to hear that you had a great experience during your stay with us. If you ever have any comments or suggestions in the future or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back.Best regards,

10/10 Excellent

Robert Joseph

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in Jul 2023
Response from Chris on Aug 3, 2023
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We have looked into each issue that you have noted, many thanks for your feedback to correct and improve our hotel facilities. Thank you again for sharing your feedback. We truly appreciate your words. Kind regards,

8/10 Good

vaughan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2023
Response from Chris on May 30, 2023
Thank you for a wonderful review! We are so happy to hear that you found our services to surpass all of your expectations.Kind regards,

6/10 Okay

Kirsten

Travelled with family and small children
Disliked: Property conditions & facilities
Our room was very rundown (peeling wallpaper/paint, old bathroom and bedrooms), not at all like the photos online. I'm guessing some units have been renovated but ours had not....very disappointing. We also were not provided with milk for tea/coffee.
Stayed 1 night in Apr 2023
Response from Chris on Apr 25, 2023
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We have looked into each issue that you have noted, many thanks for your feedback to correct and improve our hotel facilities. Thank you again for sharing your feedback. We truly appreciate your words. Kind regards,

10/10 Excellent

Colin

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2023
Response from Chris on Apr 22, 2023
Thank you for a wonderful review! We are so happy to hear that you found our services to surpass all of your expectations.Kind regards,

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The unit was lovely and clean with great laundry facility.
Stayed 1 night in Apr 2023
Response from Chris on Apr 12, 2023
Thank you for a wonderful review! We are so happy to hear that you found our services to surpass all of your expectations.Kind regards,

10/10 Excellent

Fay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was more like a 2 bedroom apartment, it was amazing , had everything there at your fingertips
Stayed 1 night in Apr 2023
Response from Chris on Apr 12, 2023
Thank you for a wonderful review! We are so happy to hear that you found our services to surpass all of your expectations.Kind regards,