Hybla Valley Vacation Packages

Overall it was a good stay the room was clean.The staff was good in the beginning but at checkout the women working the front desk was rude and acted as if she didn’t want to be ask questions about the shuttles. And there was a problem with the printer I assume because I never received my receipt and she said she would email it .

Property was well located and our room was pretty large. The beds were comfortable. Staff was friendly and sent extra towels up quickly when we asked. The only complaint was the air conditioning. The hallways were beautifully cool and a guest from a neighboring room said their ac was fine. Unfortunately ours was between 77 and 79 degrees the whole visit. We tried everything to reset it but it didn’t work and sometimes showed ERR Worst thing was that we told the desk multiple times and days and they apologized and said someone would come to look at it but no one ever came. I’d suggest you bring a fan with you as you may need it.

I stayed at this DC hotel when it was still the Mandarin Oriental. The location is ideal, the a/c is great but Salamander is not as clean and well-managed as the Mandarin Oriental was. I booked this Salamander DC hotel room a year ago knowing our Semiquincentennial would be a very busy time. Our first hotel room was not clean, the BATHROOM DIRTY & UNSANITARY. THERE WAS OLD URINE ON THE TOILET WHEN YOU LIFTED UP THE TOILET SEAT AS WELL AS BY THE BIDET HANDLE AREA. DISGUSTING. Totally unacceptable for a supposedly 5 star luxury hotel that describes itself as "refined" & "elegant", esp given the amount of money we were planning to spend/spending/spent. Needless to say the old urine was not reassuring, I wondered how clean the bed sheets, bathtub, etc. were. Waited 35 min.s but it was nice of Joelle to get us a different room. Still, bathroom cleaning was inconsistent AND SUB-PAR. Short cuts are unacceptable in luxury hotels; cleaning department doesn't seem to understand clean, luxury or the expectation they should move cleaning carts out of the way for guests. THE 5 STAR PROS who made our stay wonderful: Endy, Malik, Markus, Pong, Elsa, Adham (always warm, always welcoming, went above & beyond), Tyler (polite & professional), Dogon (although we waited 10 min.s for our table to be ready, very clean w/ extraordinary food w/ perfect service by 5 star waiter) & the Salamander Spa (CLEAN & SANITARY, Shanice was very sweet, knowledgeable & professional w/ extremely strong hands).