Horsley Vacation Packages

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

We have stayed here before and we love the spacious rooms and extra large comfortable bed. The bathrooms and rooms are exceptionally clean and look brand new. The parking nearby is very handy and the reception staff are always welcoming and friendly. We haven’t had breakfast here before but this time we chose to and although the food was nice. The service was exceptionally slow, we had to ask to be served after being sat down for about 10-15 minutes. Then our food came before our drinks so we also had to ask about our drinks. There was a good amount of staff hanging about too but it seemed as though everyone was just on table cleaning duty and nobody was checking who had or hadn’t been sorted for breakfast. Overall, we would stay again, but we wouldn’t get breakfast here.

Nice hotel, lovely stay for the weekend close to everything. All the staff were very friendly and helpful with our queries