Horfield Vacation Packages

While we had a pleasant stay and the staff was very nice and helpful, the property needs some modernising. For instance, the window of our room didn't quite stay open which made it very hot and stuffy in this hot weather

I booked this place whilst travelling for a work. Marked as ‘luxury’ by hotels.com but it was anything but! Upon arrival I was greeted by a rude and unbothered staff member - gave 0 information, didn’t talk to us about breakfast or even show us where our room was (which was in the courtyard) & then proceeded to tell me I needed to pay for the room again, despite already paying via hotels.com - she said to take it up with them. The room was okay - bed was nice but for the price of a country hotel I expected better bedding etc. There were stickers and notes on several things saying ‘do not take home with you’ which again didn’t say ‘luxury’ to me haha. The room was a little tired with paint chips and marks but added to the character a little. Dinner was tasty - we had the vegan pasta and the menu had some great vegan options for us which is rare when travelling. We were given a voucher for 2 free drinks which were house wine, beer, prosecco or a soft drink. We used it during dinner to find out that peach iced tea isn’t classed in their soft drinks which was a bit frustrating. Post-dinner we had a margarita and espresso martini. The espresso martini was one of the worst I’ve ever had! Later I realised that they had mentioned turning off their coffee machine to us mid way through dinner & instead of explaining this when we ordered an espresso martini - they just made it without the espresso!! Breakfast was tasty :) Overall, disappointing stay and wouldn’t return

This was our third stay at the hotel. We returned because it was charming and very economical. But the rooms are even more in need of updating. The breakfast is not expensive but is poor.

Highly rated, clean beautiful room with an excellent breakfast with parking onsite Very friendly owners in a lovely town with great places available for dinner nearby